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~isPartOf:"The journal of services marketing"
~person:"Mattila, Anna S."
~person:"Patterson, Paul G."
~person:"Robertson, Nichola"
~person:"Wan, Lisa C."
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Beschwerdemanagement
4
Complaint management
4
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
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Kundenzufriedenheit
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Mattila, Anna S.
Patterson, Paul G.
Robertson, Nichola
Wan, Lisa C.
Hoffman, K. Douglas
2
Matos, Celso Augusto de
2
Svari, Sander
2
Svensson, Göran
2
Abney, Alexandra K.
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Allred, Chad R.
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The journal of services marketing
International journal of hospitality management
6
Journal of hospitality marketing & management
4
Journal of retailing
3
Journal of service research : JSR
3
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of international consumer marketing
2
Journal of international marketing
2
Journal of service management
2
Journal of service research
2
Psychology & marketing
2
Services marketing quarterly
2
California management review
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of consumer behaviour : an international research review
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of global marketing
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Journal of strategic marketing
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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1
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
2
An extended service recovery model : the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-520
Persistent link: https://www.econbiz.de/10009672300
Saved in:
3
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
4
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
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