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~isPartOf:"The journal of services marketing"
~person:"Poddar, Amit"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Beziehungsmarketing
2
Consumer behaviour
2
Customer service
2
Kundenservice
2
Relationship marketing
2
Auslandsverlagerung
1
Beschwerdemanagement
1
Business services
1
Complaint management
1
Country of origin
1
Customer satisfaction
1
Dienstleistung
1
Dienstleistungsberufe
1
Dienstleistungshandel
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Emotion
1
Emotional dissonance
1
Emotional exhaustion
1
Employee retaliation
1
Kundenzufriedenheit
1
Offshoring
1
Problematic customers
1
Service competency
1
Service evaluations
1
Service industry
1
Service quality
1
Service recovery
1
Service workers
1
Services
1
Services offshoring
1
Stress
1
Trade in services
1
Unternehmensdienstleistung
1
Work stress
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Poddar, Amit
Klaus, Philipp
5
Mattila, Anna S.
5
Hollebeek, Linda D.
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
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Choi, Beom Joon
2
Gabler, Colin B.
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Madupalli, Ramana Kumar
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Neale, Larry
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Rosenbaum, Mark
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Ahmad, Hassan
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Ahn, Kwanghoon
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Akamavi, Raphaël K.
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Aksoy, Lerzan
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Al-Hawari, Mohd Ahmad
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Aldas-Manzano, Joaquin
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Ali, Fayaz
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Anaza, Nwamaka A.
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Arnold, Mark J.
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Baillod, Chloé
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Ball, Joan
1
Bang, Nguyen
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Banik, Shanta
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Baron, Steve
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Beatson, Amanda
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Becerra, Enrique
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Becker-Özcamlica, Hürrem
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Bejou, David
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Benkenstein, Martin
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Black, William C.
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Blodgett, Jeffrey
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Bock, Dora Elizabeth
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The journal of services marketing
Journal of business research : JBR
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ECONIS (ZBW)
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Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
2
Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
;
Poddar, Amit
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
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