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~isPartOf:"The journal of services marketing"
~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Dienstleistungsqualität
USA
Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Service quality
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
20
Complaint management
20
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Satisfaction
17
Services
17
Social Web
17
Social web
17
United States
17
Brand management
16
Dienstleistung
16
Markenführung
16
Customer engagement
14
Customer integration
14
Kundenintegration
14
Servicescape
13
Brand image
12
Corporate Social Responsibility
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Corporate social responsibility
12
Loyalty
12
Markenimage
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117
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Sharma, Piyush
5
Klaus, Philipp
4
Mattila, Anna S.
3
Basso, Kenny
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
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2
Ha, Jooyeon
2
Hollebeek, Linda D.
2
Jang, Soocheong
2
Koku, Paul Sergius
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palakshappa, Nitha
2
Palmer, Adrian
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Ali, Ameer
1
Ali, Fayaz
1
Alkire, Linda
1
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1
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1
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1
Anaza, Nwamaka A.
1
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1
Babakus, Emin
1
Baillod, Chloé
1
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1
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1
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The journal of services marketing
Journal of retailing and consumer services
297
Working paper / National Bureau of Economic Research, Inc.
247
International journal of hospitality management
234
Journal of business research : JBR
175
Journal of consumer research : JCR ; an interdisciplinary bimonthly
147
Journal of hospitality marketing & management
92
International journal of contemporary hospitality management
87
Psychology & marketing
87
Journal of travel and tourism marketing
82
Services marketing quarterly
79
The service industries journal
63
Journal of fashion marketing and management
57
Journal of service research : JSR
54
NBER working paper series
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of consumer studies
48
Cogent business & management
47
International journal of retail & distribution management
47
Asia Pacific journal of marketing and logistics
46
American journal of agricultural economics
44
Journal of the Academy of Marketing Science
44
The journal of consumer marketing
43
Journal of international consumer marketing
41
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Journal of service management
38
The American economic review
38
Tourism management : research, policies, practice
37
Journal of marketing theory and practice
36
Service business
36
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
35
Journal of air transport management
33
Journal of consumer behaviour : an international research review
33
Journal of marketing
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
International journal of sport management and marketing : IJSMM
31
Journal of internet commerce
30
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ECONIS (ZBW)
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
5
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
6
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
7
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
8
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
9
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
10
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
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