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~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Kundenservice"
~subject:"Service industry"
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Search: subject_exact:"Käuferzufriedenheit"
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Consumer behaviour
Kundenservice
Service industry
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
129
Service quality
129
Beziehungsmarketing
108
Relationship marketing
108
Konsumentenverhalten
101
Customer service
46
Beschwerdemanagement
27
Complaint management
27
Dienstleistungssektor
27
Satisfaction
22
Emotion
19
Customer experience
17
Arbeitszufriedenheit
16
Job satisfaction
16
Services
15
Dienstleistung
13
USA
13
United States
13
Einzelhandel
12
Retail trade
12
Loyalty
11
Service encounter
10
Service recovery
10
Viral marketing
10
Virales Marketing
10
Customer integration
9
Kundenintegration
9
Betriebliche Wertschöpfung
8
Dienstleistungsmarketing
8
Mobile communications
8
Mobilkommunikation
8
Services marketing
8
Servicescape
8
Value creation
8
Zufriedenheit
8
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127
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1
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128
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128
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1
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English
128
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All
Klaus, Philipp
4
Mattila, Anna S.
4
Sharma, Piyush
3
Aksoy, Lerzan
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Collier, Joel E.
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Huang, Min-Hsin
2
Kim, Jong Min
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Hawari, Mohd Ahmad
1
Ali, Fayaz
1
Allred, Chad R.
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Awan, Maheen Iqbal
1
Baillod, Chloé
1
Baker, Thomas
1
Ball, Joan
1
Barnes, Donald C.
1
Barone, Ada Maria
1
Beatson, Amanda
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
339
International journal of hospitality management
205
Journal of business research : JBR
167
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
80
Cogent business & management
72
The service industries journal
68
Services marketing quarterly
61
Journal of service research : JSR
57
Tourism management : research, policies, practice
57
Psychology & marketing
53
Service business
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of service management
48
European journal of marketing : EJM
37
Journal of strategic marketing
37
Tourism management perspectives : TMP
37
International journal of electronic marketing and retailing : IJEMR
36
The international journal of bank marketing : IJBM
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
The TQM journal : the international review of organizational improvement
33
Journal of air transport management
31
International journal of quality and service sciences
30
International journal of services and operations management
30
Journal of the Academy of Marketing Science
30
The international review of retail, distribution and consumer research
30
Total quality management & business excellence
29
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of Asian finance, economics and business : JAFEB
27
International journal of retail & distribution management
26
Journal of service theory and practice : JSTP
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
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ECONIS (ZBW)
128
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1
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128
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
6
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
7
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
8
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
9
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
10
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
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