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~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Kundenservice"
~subject:"Value creation"
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Search: subject_exact:"Käuferzufriedenheit"
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Consumer behaviour
Kundenservice
Value creation
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
129
Service quality
129
Beziehungsmarketing
108
Relationship marketing
108
Konsumentenverhalten
101
Customer service
46
Beschwerdemanagement
27
Complaint management
27
Dienstleistungssektor
27
Service industry
27
Satisfaction
22
Emotion
19
Customer experience
17
Arbeitszufriedenheit
16
Job satisfaction
16
Services
15
Dienstleistung
13
USA
13
United States
13
Einzelhandel
12
Retail trade
12
Loyalty
11
Service encounter
10
Service recovery
10
Viral marketing
10
Virales Marketing
10
Customer integration
9
Kundenintegration
9
Betriebliche Wertschöpfung
8
Dienstleistungsmarketing
8
Mobile communications
8
Mobilkommunikation
8
Services marketing
8
Servicescape
8
Zufriedenheit
8
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Article
126
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1
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127
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127
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1
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English
127
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Klaus, Philipp
4
Mattila, Anna S.
4
Sharma, Piyush
3
Aksoy, Lerzan
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Collier, Joel E.
2
Furrer, Olivier
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Landry, Mikèle
2
Le Nguyen Hau
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Hawari, Mohd Ahmad
1
Ali, Fayaz
1
Allred, Chad R.
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baillod, Chloé
1
Baker, Thomas
1
Ball, Joan
1
Barnes, Donald C.
1
Barone, Ada Maria
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
339
International journal of hospitality management
203
Journal of business research : JBR
164
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
80
Cogent business & management
72
The service industries journal
61
Services marketing quarterly
59
Tourism management : research, policies, practice
58
Journal of service research : JSR
53
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
49
Journal of service management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Tourism management perspectives : TMP
39
Journal of strategic marketing
38
The international journal of bank marketing : IJBM
36
International journal of electronic marketing and retailing : IJEMR
35
European journal of marketing : EJM
34
The TQM journal : the international review of organizational improvement
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Journal of air transport management
30
Journal of the Academy of Marketing Science
30
International journal of services and operations management
29
The international review of retail, distribution and consumer research
29
Journal of retailing
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Total quality management & business excellence
27
International journal of retail & distribution management
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
International journal of business information systems : IJBIS
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
Journal of Islamic marketing
24
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ECONIS (ZBW)
127
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127
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
8
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
9
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
10
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
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