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~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~subject:"United States"
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Search: subject_exact:"Testkäufer"
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Customer service
United States
Dienstleistungsqualität
209
Service quality
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
96
Relationship marketing
96
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Beschwerdemanagement
30
Complaint management
30
Services
27
Dienstleistung
25
Customer experience
21
Einzelhandel
17
Retail trade
17
Service encounter
14
Emotion
13
Satisfaction
13
Selbstbedienung
12
Self-service
12
Servicescape
11
USA
11
Arbeitszufriedenheit
10
Customer integration
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Job satisfaction
10
Kundenintegration
10
Service recovery
10
Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
Mobile communications
9
Mobilkommunikation
9
Service delivery
9
Services marketing
9
Supplier relationship management
9
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64
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Sharma, Piyush
3
Cronin, J. J.
2
Medler-Liraz, Hana
2
Abney, Alexandra K.
1
Aksoy, Lerzan
1
Alexandrov, Aliosha
1
Alkire, Linda
1
Allred, Chad R.
1
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1
Barone, Ada Maria
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1
Becker-Özcamlica, Hürrem
1
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1
Bone, Paula Fitzgerald
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Brady, Michael K.
1
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1
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1
Bruce, Helen L.
1
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1
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1
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1
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1
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1
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1
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The journal of services marketing
Working paper / National Bureau of Economic Research, Inc.
111
International journal of hospitality management
79
Journal of retailing and consumer services
70
Journal of business research : JBR
46
Health care management review : HCM review
27
International journal of contemporary hospitality management
25
Journal of service management
23
Journal of service research : JSR
23
The service industries journal
21
Journal of hospitality marketing & management
20
Journal of service research
20
Services marketing quarterly
19
Journal of air transport management
18
Managing service quality : MSQ ; an international journal
17
Quality management journal : QMJ
17
Journal of service theory and practice
15
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Service business
14
International journal of services and operations management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of health economics
11
Journal of human resources : JHR
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
The TQM journal : the international review of organizational improvement
11
The review of economics and statistics
11
Business horizons
10
Health affairs : at the intersection of health, health care, and policy
10
International journal of quality and service sciences
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of the Academy of Marketing Science
10
The American economic review
10
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ECONIS (ZBW)
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1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
6
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
9
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
10
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
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