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~isPartOf:"The journal of services marketing"
~subject:"Deutschland"
~subject:"Einzelhandel"
~subject:"Markenführung"
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Search: subject_exact:"Beziehungsmanagement"
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Deutschland
Einzelhandel
Markenführung
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
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Satisfaction
14
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Brand management
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Gil Saura, Irene
2
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1
Becerra, Enrique
1
Benoit, Sabine
1
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1
Bordian, Mariia
1
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The journal of services marketing
Journal of retailing and consumer services
251
Journal of business research : JBR
167
SpringerLink / Bücher
127
The journal of product & brand management
100
The journal of brand management : an international journal
84
Gabler Edition Wissenschaft
62
Journal of retailing
50
Springer eBook Collection / Business and Economics
45
International journal of hospitality management
44
International journal of retail & distribution management
39
Marketing intelligence & planning
38
The international review of retail, distribution and consumer research
38
International journal of retail and distribution management
35
Cogent business & management
34
Psychology & marketing
33
Asia Pacific journal of marketing and logistics
32
Industrial marketing management : the international journal for industrial and high-tech firms
32
Journal of strategic marketing
32
European journal of marketing : EJM
28
International journal of internet marketing and advertising : IJIMA
28
Journal of promotion management : innovations in planning and applied research
27
Journal of the Academy of Marketing Science
23
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
22
Journal of marketing
22
International journal of contemporary hospitality management
21
Journal of travel and tourism marketing
21
Europäische Hochschulschriften / 5
20
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Journal of hospitality marketing & management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
19
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
19
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
19
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
19
The journal of consumer marketing
19
Die Bank
18
International journal of electronic marketing and retailing : IJEMR
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Journal of service management
18
The journal of business & industrial marketing
18
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ECONIS (ZBW)
27
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
3
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
4
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
Saved in:
5
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
6
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
7
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
8
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
9
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
10
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
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