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~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
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Subject
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Konsumentenverhalten
Consumer behaviour
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
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142
Free
3
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Article
257
Book / Working Paper
2
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Article in journal
259
Aufsatz in Zeitschrift
259
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
259
Author
All
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Liu, Matthew Tingchi
2
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
1,929
Journal of business research : JBR
1,896
International journal of consumer studies
755
International journal of hospitality management
723
Psychology & marketing
652
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
499
Working paper / National Bureau of Economic Research, Inc.
431
The journal of product & brand management
392
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
European journal of marketing : EJM
347
The journal of brand management : an international journal
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
326
Journal of international consumer marketing
312
Journal of travel and tourism marketing
312
Journal of marketing management : MM
307
Journal of retailing
303
Journal of marketing communications
295
International journal of retail & distribution management
292
Journal of fashion marketing and management
292
Marketing letters : a journal of research in marketing
292
Tourism management : research, policies, practice
292
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
The journal of consumer marketing
284
Cogent business & management
283
Journal of consumer behaviour : an international research review
283
SpringerLink / Bücher
281
Journal of marketing
279
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
The international review of retail, distribution and consumer research
273
Journal of the Academy of Marketing Science
266
International journal of contemporary hospitality management
261
Technological forecasting & social change : an international journal
261
Journal of business ethics : JOBE
259
Journal of economic psychology : research in economic psychology and behavioral economics
253
Journal of hospitality marketing & management
243
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Source
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ECONIS (ZBW)
259
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259
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251
Buying business services : towards a structured service purchasing process
Valk, Wendy van der
;
Rozemeijer, Frank
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 3-10
Persistent link: https://www.econbiz.de/10009525778
Saved in:
252
A comparison of consumer views of traditional services and self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, James
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 11-23
Persistent link: https://www.econbiz.de/10009525777
Saved in:
253
Consumer perceptions of internet-based e-retailing : an empirical research in Hong Kong
Ziqi Liao
;
Shi, Xinping
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10009525776
Saved in:
254
Consumer reaction to service failure and recovery : the moderating role of attitude toward complaining
Matos, Celso Augusto de
;
Rossi, Carlos Alberto Vargas
; …
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 462-475
Persistent link: https://www.econbiz.de/10009525711
Saved in:
255
Exploring customer reactions to offshore call centers : toward a comprehensive conceptual framework
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 289-300
Persistent link: https://www.econbiz.de/10009525738
Saved in:
256
Information search for home, medical, and financial services by mature consumers
Nasco, Suzanne Altobello
;
Hale, Dena
- In:
The journal of services marketing
23
(
2009
)
4
,
pp. 226-235
Persistent link: https://www.econbiz.de/10009525750
Saved in:
257
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
258
Pre-purchase decision-making for a complex service : retirement planning
Rickwood, Catherine
;
White, Lesley
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 145-153
Persistent link: https://www.econbiz.de/10009525763
Saved in:
259
Push, scream, or leave : how do consumers cope with crowded retail stores?
Whiting, Anita
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 487-495
Persistent link: https://www.econbiz.de/10009525707
Saved in:
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