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~isPartOf:"The journal of services marketing"
~subject:"Kundenintegration"
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Kundenintegration
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
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Beschwerdemanagement
4
Business services
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Akaka, Melissa Archpru
1
Barrios, Andrés
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Chen, Ja-shen
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Cheng, Colin C.
1
Cronin, J. J.
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Edvardsson, Bo
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Hur, Won-Moo
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Hwang, Hansol
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Melton, Horace
1
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Reynoso, Javier
1
Rodriguez-Escudero, Ana I.
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Shin, Yuhyung
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Simonse, Lianne
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The journal of services marketing
Journal of business research : JBR
10
Journal of service management
8
The service industries journal
7
Journal of service research : JSR
4
Kundenintegration : Forum Dienstleistungsmanagement
4
Service business
4
SpringerLink / Bücher
4
Forum Dienstleistungsmanagement
3
Advances in hospitality, tourism, and the services industry (AHTSI) book series
2
Applied Marketing Science / Angewandte Marketingforschung
2
European journal of marketing
2
Fokus Dienstleistungsmarketing
2
International journal of innovation : IJI journal
2
International journal of quality and service sciences
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Public management review
2
Research
2
Services marketing quarterly
2
Technology analysis & strategic management
2
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Asia Pacific business review
1
Asia-Pacific journal of business administration
1
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers
1
Consumers@work : zum neuen Verhältnis von Unternehmen und Usern im Web 2.0
1
Creativity and innovation management
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Dienstleistungsnetzwerke
1
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
1
Economics of innovation and new technology
1
Empirische Personal- und Organisationsforschung
1
Entrepreneurship, innovation and economic crisis : lessons for research, policy and practice
1
European journal of innovation management : EJIM
1
European journal of marketing : EJM
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
3
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
4
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
5
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
6
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
7
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
8
Customer and employee co-creation of radical service innovations
Melton, Horace
;
Hartline, Michael D.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
Saved in:
9
Performance effects of involving lead users and close customers in new service development
Carbonell, Pilar
;
Rodriguez-Escudero, Ana I.
;
Pujari, …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 497-509
Persistent link: https://www.econbiz.de/10009672307
Saved in:
10
Market-creating service innovation : verification and its associations with new service development and customer involvement
Cheng, Colin C.
;
Chen, Ja-shen
;
Tsou, Hun Tai
- In:
The journal of services marketing
26
(
2012
)
6
,
pp. 444-457
Persistent link: https://www.econbiz.de/10009672326
Saved in:
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