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~isPartOf:"The journal of services marketing"
~type_genre:"Article in journal"
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Search: subject_exact:"Service industry"
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Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
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Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
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Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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Article in journal
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85
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English
85
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O'Cass, Aron
4
Rosenbaum, Mark
3
Bianchi, Constanza
2
Finsterwalder, Jörg
2
Huang, Min-Hsin
2
Lin, Binshan
2
Medler-Liraz, Hana
2
Seger-Guttmann, Tali
2
Sok, Phyra
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altobello, Suzanne
1
Anderson, Sidney
1
Arnold, Danny R.
1
Awan, Maheen Iqbal
1
Baker, Virginia
1
Barnes, Donald C.
1
Barrios, Andrés
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Bodderas, Mareike
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Briggs, Elten
1
Cachelin, Joe͏̈l Luc
1
Camacho, Sonia
1
Campbell, Colin L.
1
Canning, Louise
1
Carbonell, Pilar
1
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1
Casado-Díaz, Ana B.
1
Chen, Ja-shen
1
Chen, Qimei
1
Chen, Sixing
1
Cheng, Colin C.
1
Cheng, Yu-chun
1
Cheng, Zhao-Hong
1
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Published in...
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The journal of services marketing
The service industries journal
270
Journal of business research : JBR
96
International journal of production economics
60
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of quality & reliability management
20
International journal of services and operations management : IJSOM
20
Managing service quality : MSQ ; an international journal
20
The world economy : the leading journal on international economic relations
20
Applied economics letters
19
European review of service economics and management
19
International journal of quality and service sciences
19
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ECONIS (ZBW)
85
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
5
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
6
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
7
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
8
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
9
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
Saved in:
10
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
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