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~isPartOf:"The journal of services marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Switching costs"
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Switching behaviour
5
Wechselverhalten
5
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Switching costs
2
USA
2
United States
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1
Bank
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1
Beschwerdemanagement
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Cell phones
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Customer inertia
1
Innovation
1
Loyalty
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Mobile communications
1
Mobile phone
1
Mobilkommunikation
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Mobiltelefon
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Personal banking
1
Privatkundengeschäft
1
Satisfaction
1
Service failure
1
Service provider switching
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Telecommunications industry
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Telekommunikationssektor
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1
Virales Marketing
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Aufsatz in Zeitschrift
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Birch, Nancy J.
1
Carter, Leanne
1
D'Alessandro, Steven
1
Gray, David
1
Henrique, Jorge Luiz
1
Johnson, Lester W.
1
Lee, Richard
1
Malhotra, Arvind
1
Malhotra, Claudia Kubowicz
1
Matos, Celso Augusto de
1
Neale, Larry
1
Rosa, Fernando de
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The journal of services marketing
Journal of business research : JBR
14
International journal of industrial organization
13
Information economics and policy : IEP
11
The journal of industrial economics
11
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Telecommunications policy : the international journal of digital economy, data sciences and new media
10
Economics letters
8
The service industries journal
8
Journal of economics & management strategy : JEMS
7
Quantitative marketing and economics : QME
7
Journal of banking & finance
6
Journal of retailing and consumer services
6
The Rand journal of economics
6
Information systems research : ISR
5
International journal of the economics of business
5
Journal of marketing research : JMR
5
Psychology & marketing
5
The journal of business & industrial marketing
5
American economic journal : a journal of the American Economic Association
4
European economic review : EER
4
European journal of operational research : EJOR
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of production research
4
Journal of economic behavior & organization : JEBO
4
Journal of economics
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
Marketing science
4
Review of industrial organization : RIO
4
Strategic management journal
4
Applied economics
3
Economic theory : official journal of the Society for the Advancement of Economic Theory
3
European Sport management quarterly : ESMQ
3
Global business review
3
International economic review
3
International journal of business information systems : IJBIS
3
International journal of production economics
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ECONIS (ZBW)
5
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1
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
Saved in:
2
Exploring switching behavior of US mobile service customers
Malhotra, Arvind
;
Malhotra, Claudia Kubowicz
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 13-24
Persistent link: https://www.econbiz.de/10009723108
Saved in:
3
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
4
Interactions and consequences of inertia and switching costs
Lee, Richard
;
Neale, Larry
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 365-374
Persistent link: https://www.econbiz.de/10009629141
Saved in:
5
Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom
;
Birch, Nancy J.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
Saved in:
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