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~isPartOf:"The service industries journal"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
252
Dienstleistungsqualität
124
Service quality
124
Consumer behaviour
83
Konsumentenverhalten
83
Beziehungsmarketing
81
Relationship marketing
81
Holiday behaviour
52
Urlaubsverhalten
52
Tourism
43
Tourismus
43
Tourism industry
35
Tourismuswirtschaft
35
Tourism marketing
25
Tourismusmarketing
25
Emotion
24
customer satisfaction
20
Customer service
19
Kundenservice
19
Beschwerdemanagement
17
Complaint management
17
Hotel industry
17
Hotellerie
17
Taiwan
17
Dienstleistungssektor
16
Service industry
16
Destination management
15
Destinationsmanagement
15
service quality
14
customer loyalty
13
Arbeitszufriedenheit
12
Customer integration
12
Job satisfaction
12
Kundenintegration
12
Measurement
12
Messung
12
Dienstleistung
11
Services
11
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Undetermined
143
Free
1
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Article
249
Book / Working Paper
3
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Article in journal
252
Aufsatz in Zeitschrift
252
Case study
2
Collection of articles of several authors
2
Fallstudie
2
Sammelwerk
2
Aufsatzsammlung
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1
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1
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English
252
Author
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Prayag, Girish
5
Alves, Helena
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
Han, Heesup
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Huan, Tzung-cheng
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Malhotra, Neeru
2
Muskat, Birgit
2
Ok, Chihyung
2
Olugbade, Olusegun A.
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rathnayake, Rathnayake Mudiyanselage Wasantha
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Wolf, Isabelle D.
2
Xu, Jing
2
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Published in...
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The service industries journal
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
252
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
4
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
5
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
6
Can bike-sharing availability improve tourist satisfaction? : evidence in Chicago
Zhang, Ziqiong
;
Yang, Yang
;
Yang, Sen
;
Zhang, Zili
- In:
Tourism management perspectives : TMP
48
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014461385
Saved in:
7
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
8
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
9
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
10
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
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