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~isPartOf:"The service industries journal"
~language:"eng"
~subject:"E-commerce"
~subject:"Innovation"
~subject:"Vergleich"
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Search: subject_exact:"Nationalchina"
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E-commerce
Innovation
Vergleich
Taiwan
102
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
10
Konsumentenverhalten
10
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
8
AHP approach
6
AHP-Verfahren
6
Electronic Commerce
6
Firm performance
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Reisevermittler
6
Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Balanced scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
Competitive advantage
4
Complaint management
4
Customer value
4
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1
Fallstudie
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English
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Huang, Leo
2
Chang, Hsin Hsin
1
Chang, Hung-fan
1
Chen, Ching-fu
1
Chih, Wen-hai
1
Hsu, Li-chun
1
Kao, Ya-ling
1
Lin, Hsin-hui
1
Luo, Chih-ming Arthur
1
Su, Chi-hung
1
Tu, Chiayu
1
Wang, I. Chen
1
Wang, Kai-yu
1
Yang, Ching-Chow
1
Yang, Suechin
1
Yang, Szu-chi
1
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Published in...
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The service industries journal
Technological forecasting & social change : an international journal
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of technology management : IJTM
10
Journal of business ethics : JOBE
7
Review of Pacific Basin financial markets and policies
7
Management decision : MD
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Innovation: organization & management : IOM
5
Management research review
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
The journal of business & industrial marketing
5
Asia Pacific journal of marketing and logistics
4
International journal of hospitality management
4
International journal of services and standards
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Asian economic journal : journal of the East Asian Economic Association
3
International business and economics research journal
3
International journal of electronic customer relationship management : IJECRM
3
International journal of information systems and change management : IJISCM
3
International journal of management & enterprise development : IJMED
3
International journal of production economics
3
International journal of services technology and management
3
Journal of Asia Pacific business
3
Journal of retailing and consumer services
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Seoul journal of economics
3
Service business
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
Asia Pacific business review
2
Asia Pacific journal of management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Asian Pacific economic literature
2
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
3
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
4
Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan
Chen, Ching-fu
;
Kao, Ya-ling
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2081-2092
Persistent link: https://www.econbiz.de/10008759953
Saved in:
5
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
6
Bed and breakfast industry adopting e-commerce strategies in e-service
Huang, Leo
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 633-648
Persistent link: https://www.econbiz.de/10003775763
Saved in:
7
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
8
The relationship between network structure and international channel performance : a moderating effect of e-business activity
Chang, Hsin Hsin
;
Wang, I. Chen
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 255-274
Persistent link: https://www.econbiz.de/10003733156
Saved in:
9
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Saved in:
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