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~isPartOf:"The service industries journal"
~subject:"Brand management"
~subject:"Dienstleistungssektor"
~subject:"Electronic Commerce"
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Brand management
Dienstleistungssektor
Electronic Commerce
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
74
Service quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Markenführung
10
Arbeitsverhalten
9
Emotion
9
Work behaviour
9
loyalty
9
service quality
9
Marketing management
8
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16
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32
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32
Aufsatz in Zeitschrift
32
Case study
1
Fallstudie
1
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English
32
Author
All
Nätti, Satu
2
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Back, Ki-Joon
1
Barrera, Ramón Barrera
1
Baydogan Turkay, Pinar
1
Berenguer Contrí, Gloria
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Carrión, Gabriel Cepeda
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chen, Wun-hwa
1
Cheng, Jui-Chang
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Choi, Laee
1
Curran, Ross
1
Drennan, Judy
1
Eng, Teck Yong
1
Fischer, Alban Dominique
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Gong, Taeshik
1
Gruenewald, Kira
1
Ha, Hong Youl
1
Hollebeek, Linda D.
1
Hsu, Li-chun
1
Huang, Heng-Chiang
1
Huang, Leo
1
Isaeva, Neve
1
Islam, Jamid Ul
1
Janda, Swinder
1
Jeng, Shih-Ping
1
Kabadayi, Ebru Tumer
1
Krogh, Georg von
1
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Published in...
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The service industries journal
Journal of business research : JBR
181
Journal of retailing and consumer services
157
The journal of product & brand management
99
The journal of brand management : an international journal
83
Industrial marketing management : the international journal for industrial and high-tech firms
56
International journal of hospitality management
48
The journal of services marketing
47
International journal of electronic customer relationship management : IJECRM
43
SpringerLink / Bücher
43
International journal of internet marketing and advertising : IJIMA
41
Asia Pacific journal of marketing and logistics
38
Psychology & marketing
35
Cogent business & management
33
Journal of strategic marketing
33
Marketing intelligence & planning
33
The journal of business & industrial marketing
30
Journal of promotion management : innovations in planning and applied research
27
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
27
Journal of service management
27
Journal of the Academy of Marketing Science
27
Journal of service research : JSR
26
European journal of marketing : EJM
25
International journal of contemporary hospitality management
25
Journal of hospitality marketing & management
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of marketing
24
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
23
Journal of internet commerce
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of business information systems : IJBIS
21
International journal of e-business research : an official publication of the Information Resources Management Association
21
Journal of retailing
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
19
Journal of electronic commerce research : JECR
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Journal of travel and tourism marketing
19
Gabler Edition Wissenschaft
17
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ECONIS (ZBW)
32
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1
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
2
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
3
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
4
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5
Enhancing volunteer experiences : using communitas to improve engagement and commitment
Curran, Ross
;
Taheri, Babak
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1053-1075
Persistent link: https://www.econbiz.de/10012695311
Saved in:
6
Investigating customers' system justifying responses : application of system justification theory
Legendre, Tiffany S.
;
Lee, Seonjeong
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 832-851
Persistent link: https://www.econbiz.de/10012623977
Saved in:
7
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
8
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
9
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
10
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
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