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~isPartOf:"The service industries journal"
~subject:"Consumer behaviour"
~subject:"Emotion"
~subject:"Online-Handel"
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Consumer behaviour
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Customer service
33
Kundenservice
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Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
16
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16
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14
Kundenzufriedenheit
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Berthiaume, Bilitis
1
Brun, Isabelle
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Falter, Mareike
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Iglesias Argu͏̈elles, Víctor
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Medler-Liraz, Hana
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Ricard, Line
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Shainesh, G.
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Sharma, Anand K.
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Tuan Nguyen
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Varela Neira, Concepción
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The service industries journal
Journal of retailing and consumer services
48
International journal of hospitality management
41
The journal of services marketing
38
Journal of business research : JBR
28
International journal of contemporary hospitality management
16
Psychology & marketing
15
Services marketing quarterly
14
Journal of service research
13
Journal of hospitality marketing & management
12
Journal of service theory and practice
11
Journal of service management
10
Journal of service research : JSR
10
Journal of retailing
9
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Service business
7
SpringerLink / Bücher
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Academy of Management journal : AMJ
5
Cogent business & management
5
International journal of business and economics
5
Journal of air transport management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
4
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
5
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
6
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
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