//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
~subject:"Corporate reputation"
~subject:"Customer satisfaction"
~subject:"Marketingmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Vertrauen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Corporate reputation
Customer satisfaction
Marketingmanagement
Confidence
40
Vertrauen
40
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
15
Konsumentenverhalten
15
trust
12
Dienstleistungsqualität
10
Service quality
10
Kundenzufriedenheit
7
Electronic Banking
4
Electronic banking
4
Trust
4
Customer service
3
Dienstleistungssektor
3
Einzelhandel
3
Employee retention
3
Kundenservice
3
Mitarbeiterbindung
3
Retail trade
3
Service industry
3
customer satisfaction
3
customer trust
3
Bank
2
Beschwerdemanagement
2
Complaint management
2
Credibility
2
Data protection
2
Datenschutz
2
Firmenimage
2
Glaubwürdigkeit
2
Knowledge management
2
Lieferantenmanagement
2
Marketing management
2
Online retailing
2
Online-Handel
2
Personal banking
2
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Aimin, Wang
1
Aldas-Manzano, Joaquin
1
Alves, Helena
1
Barua, Zapan
1
Beatson, Amanda
1
Chadwick, Simon
1
Chen, Kuang-Jung
1
Chiao, Yu-ching
1
Chiu, Chou-Kang
1
Chiu, Ya-kang
1
Dabholkar, Pratibha A.
1
Dai, You-De
1
Devlin, James
1
Ferreira, João José Matos
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Hongyi, Xu
1
Hsiao, Chieh-Yu
1
Lassala-Navarré, Carlos
1
Lin, Chieh-Peng
1
Lings, Ian
1
Liu, Chu-Mei
1
Liu, Ying-Chan
1
Pereira, Carla Alexandra Barbosa
1
Petzer, Daniël Johannes
1
Pérez Perez, Isabel
1
Roy, Sanjit
1
Sekhorn, Harjit
1
Sheng, Xiaojing
1
Van Tonder, Estelle
1
Wang, Ching-Hua
1
Zhuang, Wen-Long
1
more ...
less ...
Published in...
All
The service industries journal
Journal of retailing and consumer services
34
Journal of business research : JBR
23
International journal of hospitality management
16
Asia Pacific journal of marketing and logistics
13
Journal of strategic marketing
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
Corporate reputation review : an international journal
8
International journal of electronic marketing and retailing : IJEMR
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
The journal of business & industrial marketing
8
The journal of services marketing
8
Cogent business & management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
Journal of hospitality marketing & management
7
Psychology & marketing
7
Service business
7
Services marketing quarterly
7
Vision : the journal of business perspective
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business ethics : JOBE
6
Journal of business-to-business marketing
6
Journal of financial services marketing : JFSM
6
Journal of internet commerce
6
Pakistan journal of commerce and social sciences
6
The international journal of bank marketing : IJBM
6
Tourism management : research, policies, practice
6
European research studies
5
International journal of bank marketing
5
International journal of electronic business : IJEB
5
International journal of electronic customer relationship management : IJECRM
5
International journal of public sector performance management : IJPSPM
5
Journal of consumer behaviour : an international research review
5
Journal of electronic commerce research : JECR
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service research : JSR
5
Market : review for marketing theory and practice
5
The journal of product & brand management
5
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
2
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
3
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
4
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
5
Corporate image and sport's governing body
Sekhorn, Harjit
;
Roy, Sanjit
;
Chadwick, Simon
;
Devlin, James
- In:
The service industries journal
36
(
2016
)
11/12
,
pp. 556-575
Persistent link: https://www.econbiz.de/10011657375
Saved in:
6
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
7
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Saved in:
9
Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin
;
Ruiz Mafe, Carla
;
Sanz Blas, Silvia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
Saved in:
10
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->