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~isPartOf:"The service industries journal"
~subject:"Customer value"
~subject:"Emotion"
~subject:"Online-Handel"
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Customer value
Emotion
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Customer service
33
Kundenservice
33
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungssektor
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Service industry
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Beschwerdemanagement
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Consumer behaviour
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Edvardsson, Bo
1
Iglesias Argu͏̈elles, Víctor
1
Medler-Liraz, Hana
1
Seger-Guttmann, Tali
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
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Tronvoll, Bård
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Tuan Nguyen
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Varela Neira, Concepción
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Xu, Yingzi
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The service industries journal
Journal of retailing and consumer services
21
International journal of hospitality management
16
The journal of services marketing
13
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Academy of Management journal : AMJ
5
Journal of service management
5
Journal of service research
5
Journal of service theory and practice : JSTP
5
SpringerLink / Bücher
5
Journal of retailing
4
Journal of service research : JSR
4
Journal of service theory and practice
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business information systems : IJBIS
3
International journal of physical distribution & logistics management : IJPD & LM
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Personnel psychology : a journal of applied research
3
SOM research reports
3
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
2
Business horizons
2
Cogent business & management
2
Edition Wissenschaft - Apprimus
2
European journal of operational research : EJOR
2
Gabler Edition Wissenschaft
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems research : ISR
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Interaktionen im Dienstleistungsbereich
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services and operations management
2
International journal of services technology and management : IJSTM
2
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ECONIS (ZBW)
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
3
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
5
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
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