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~isPartOf:"The service industries journal"
~subject:"E-commerce"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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E-commerce
Hochschule
Hospital
Dienstleistungsqualität
291
Service quality
291
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
62
Konsumentenverhalten
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Dienstleistungssektor
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Service industry
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Taiwan
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Performance measurement
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Performance-Messung
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Spanien
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service quality
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customer satisfaction
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Electronic Commerce
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Kundenintegration
12
Kundenwert
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Quality management
12
Qualitätsmanagement
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Betriebliche Wertschöpfung
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29
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Kim, Jung-Hwan
2
Kim, Minjeong
2
Mody, Makarand Amrish
2
Aksezer, Caglar S.
1
Aksu, Mine
1
Al-Fatah Karasneh, A.
1
Anderson, Sidney T.
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Archer-Brown, Chris
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Barbosa, Natália
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Eiriz, Vasco
1
Erčulj, Vanja
1
Figueiredo, José
1
Fuentes-Blasco, Maria
1
Ghosh Chowdhury, Tilottama
1
Gil Saura, Irene
1
Gilsanz, Ainhize
1
Glavas, Charmaine
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Guo, Yi Maggie
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Harris, A.
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Hsieh, Po-an J. J.
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Kolar, Tomaž
1
Lee, Donhee
1
Lee, Sang M.
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The service industries journal
Health care management review : HCM review
73
International journal of hospitality management
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
40
The TQM journal : the international review of organizational improvement
39
Journal of health organization and management
37
Quality management journal : QMJ
37
Journal of retailing and consumer services
29
International journal of quality and service sciences
27
Health marketing quarterly
23
International journal of contemporary hospitality management
23
International journal of productivity and quality management : IJPQM
23
Journal of marketing for higher education
23
Total quality management & business excellence
23
Health economics
21
Journal of hospitality marketing & management
21
Discussion paper series / IZA
20
Beiträge zur Hochschulpolitik
19
International journal of quality & reliability management
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Services marketing quarterly
18
Journal of internet commerce
17
Journal of travel and tourism marketing
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Cogent business & management
15
Health care management science
15
Journal of business research : JBR
15
Service business
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
International review on public and non-profit marketing
14
Production and operations management : an international journal of the Production and Operations Management Society
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of electronic marketing and retailing : IJEMR
13
Ruhr economic papers
13
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ECONIS (ZBW)
29
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1
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
2
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
6
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
7
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
8
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
9
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
10
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
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