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~isPartOf:"The service industries journal"
~subject:"Electronic Commerce"
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Search: subject:"Beziehungsmarketing"
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Electronic Commerce
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
74
Service quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Dienstleistungssektor
11
E-commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Brand management
10
Markenführung
10
Arbeitsverhalten
9
Emotion
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Work behaviour
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loyalty
9
service quality
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Marketing management
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Barrera, Ramón Barrera
1
Berenguer Contrí, Gloria
1
Carrión, Gabriel Cepeda
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Eng, Teck Yong
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Ha, Hong Youl
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Hsu, Li-chun
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Huang, Leo
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Janda, Swinder
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Liang, Chiung-ju
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Lin, Hsin-hui
1
Liu, Chu-chi
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Luo, Margaret Meiling
1
Moliner-Velázquez, Beatriz
1
Pérez Perez, Isabel
1
Ruiz Mafe, Carla
1
Sanz Blas, Silvia
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Tuan Nguyen
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The service industries journal
Journal of retailing and consumer services
46
International journal of electronic customer relationship management : IJECRM
38
Journal of business research : JBR
26
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of business information systems : IJBIS
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of internet marketing and advertising : IJIMA
16
International journal of electronic marketing and retailing : IJEMR
15
Electronic commerce research
14
Journal of internet commerce
13
The journal of business & industrial marketing
13
Asia Pacific journal of marketing and logistics
12
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Electronic markets : the international journal on networked business
11
SpringerLink / Bücher
11
Electronic Services
10
International journal of electronic commerce : IJEC
10
Journal of retailing
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Information systems and e-business management : ISeB
9
International journal of retail & distribution management
9
Journal of marketing
9
Journal of open innovation : technology, market, and complexity
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
International journal of networking and virtual organisations : IJNVO
8
Reihe Electronic Commerce
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Cogent business & management
7
Gabler Edition Wissenschaft
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of global information management : an official publication of the Information Resources Management Association
7
Journal of management information systems : JMIS
7
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
Technological forecasting & social change : an international journal
7
Electronic commerce research and applications
6
International journal of production research
6
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ECONIS (ZBW)
11
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
5
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
6
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
7
An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Luo, Margaret Meiling
;
Chen, Ja-shen
;
Ching, Russel K. H.
; …
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
Saved in:
8
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
9
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
10
E-customer service capability and value creation
Eng, Teck Yong
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
Saved in:
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