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~isPartOf:"The service industries journal"
~subject:"Online-Marketing"
~subject:"Work behaviour"
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Online-Marketing
Work behaviour
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Emotion
9
Online retailing
9
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11
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1
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Article
21
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21
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21
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English
21
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Addo, Prince Clement
1
Arasli, Huseyin
1
Arnold, Todd J.
1
Asare, Andy Ohemeng
1
Auh, Seigyoung
1
Balaji, M. S.
1
Bayighomog, Steven W.
1
Boukis, Achilleas
1
Chandni, Shumaila
1
Chen, I-heng
1
Chen, Ja-shen
1
Cheng, Jui-Chang
1
Ching, Russel K. H.
1
Choi, Laee
1
Denktaş-Şakar, Gül
1
Di, Eh
1
Fang, Jiaming
1
Gilliam, David A.
1
Gong, Taeshik
1
Hoang, Duc
1
Huang, Chien-jung
1
Jha, Subhash
1
Kousi, Sofia
1
Kulbo, Nora Bakabbey
1
Kumar, Satish
1
Laroche, Michel
1
Lin, Yi Hsin
1
Liu, Chu-chi
1
Lotz, Sherry L.
1
Luo, Margaret Meiling
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Luo, She-Juang
1
López-Nicolas, Carolina
1
Ma, Jianfeng
1
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1
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1
Mengüç, Bülent
1
Mills, Adam J.
1
Mu, Zhirong
1
Navarro, Angeles
1
Okazaki, Shintaro
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The service industries journal
Journal of business research : JBR
80
Journal of retailing and consumer services
66
International journal of internet marketing and advertising : IJIMA
39
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
29
International journal of electronic marketing and retailing : IJEMR
28
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Marketing intelligence & planning
23
The journal of product & brand management
23
Journal of strategic marketing
19
Journal of internet commerce
16
Journal of promotion management : innovations in planning and applied research
16
The journal of services marketing
15
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
14
Asia Pacific journal of marketing and logistics
14
Journal of marketing
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of the Academy of Marketing Science
14
The journal of brand management : an international journal
14
Business horizons
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
International journal of contemporary hospitality management
13
SpringerLink / Bücher
13
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of marketing communications
12
Cogent business & management
11
International journal of business information systems : IJBIS
11
Journal of hospitality marketing & management
11
Journal of service management
11
International journal of technology marketing : IJTMkt
10
Technological forecasting & social change : an international journal
10
Tourism management : research, policies, practice
10
Customer engagement : contemporary issues and challenges
9
Electronic commerce research
9
Journal of business ethics : JOBE
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of marketing management : MM
9
Journal of service research : JSR
9
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ECONIS (ZBW)
21
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21
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
3
Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng
;
Zhou, Xing
;
Mu, Zhirong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
Saved in:
4
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
Saved in:
7
Stakeholder engagement via social media : an analysis of third-party logistics companies
Denktaş-Şakar, Gül
;
Sürücü, Ebru
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
Saved in:
8
Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.
;
Arasli, Huseyin
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
Saved in:
9
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
10
Brand attachment and customer citizenship behaviors
Cheng, Jui-Chang
;
Luo, She-Juang
;
Yen, Chang-Hua
;
Yang, …
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 263-277
Persistent link: https://www.econbiz.de/10011564113
Saved in:
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