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~subject:"Vertrauen"
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Vertrauen
Customer service
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The service industries journal
Journal of retailing and consumer services
3
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of hospitality management
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Business horizons
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Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
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Cogent business & management
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Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
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European review of service economics and management
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International journal of business communication : IJBC ; a publication of the Association of Business Communication
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International journal of consumer studies
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International journal of contemporary hospitality management
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International journal of electronic business
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International journal of electronic customer relationship management : IJECRM
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International journal of services and operations management : IJSOM
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Inventi impact: retailing & consumer services
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Journal of international trade & commerce
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Journal of internet commerce
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Journal of marketing analytics : JMA
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Journal of marketing management : MM
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Journal of service theory and practice
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Journal of travel and tourism marketing
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Review of marketing science
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South African journal of business management
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ECONIS (ZBW)
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1
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
2
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
3
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
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