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~isPartOf:"Total quality management & business excellence"
~subject:"Complaint management"
~subject:"Hochschule"
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Search: subject:"Customer satisfaction"
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Complaint management
Hochschule
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
50
Service quality
50
Beziehungsmarketing
24
Consumer behaviour
24
Konsumentenverhalten
24
Relationship marketing
24
Quality management
22
Qualitätsmanagement
22
customer satisfaction
19
service quality
17
Measurement
10
Messung
10
Hospital
8
Krankenhaus
8
Gesundheitsversorgung
7
Health care
7
Kano model
6
Product quality
6
Produktqualität
6
Dienstleistungssektor
5
Gesundheitswesen
5
Health care system
5
SERVQUAL
5
Service industry
5
customer loyalty
5
Beschwerdemanagement
4
Customer service
4
Higher education institution
4
Kundenservice
4
Patienten
4
Patients
4
Performance measurement
4
Performance-Messung
4
Structural equation model
4
Strukturgleichungsmodell
4
Students
4
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8
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8
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English
8
Author
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Berbegal-Mirabent, Jasmina
2
Marimon, Frederic
2
Mas-Machuca, Marta
2
Wei, Jiahua
2
Chao, Cheng-Min
1
Cheng, Bor-Wen
1
González Echavarría, Favián
1
Hou, Zhiping
1
Jaramillo Álvarez, Gloria Patricia
1
Li, Chao
1
Lin, Xi
1
Llach, Josep
1
Lu, Hui
1
Lukić, Nemanja
1
Lukić, Vesna Rodić
1
Phabmixay, Chanthaly S.
1
Pérez Rave, Jorge Iván
1
Rodríguez-Escudero, Ana Isabel
1
Rodríguez-Pinto, Javier
1
Zhou, Xiaorui
1
Zhu, Sai
1
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Published in...
All
Total quality management & business excellence
Journal of business research : JBR
45
International journal of hospitality management
35
Journal of retailing and consumer services
33
The journal of services marketing
27
Journal of hospitality marketing & management
20
Service business
19
Journal of marketing for higher education
18
The service industries journal
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Journal of service research : JSR
15
Services marketing quarterly
15
International journal of contemporary hospitality management
14
International journal of quality and service sciences
12
Journal of the Academy of Marketing Science
11
The TQM journal : the international review of organizational improvement
11
Cogent business & management
10
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
9
Asia Pacific journal of marketing and logistics
8
International review on public and non-profit marketing
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of air transport management
8
Journal of service theory and practice
8
Managing service quality : MSQ ; an international journal
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Australasian marketing journal
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
International journal of services, economics and management
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
International journal of business information systems : IJBIS
5
Journal of consumer behaviour : an international research review
5
Journal of service research
5
Administrative Sciences : open access journal
4
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ECONIS (ZBW)
8
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1
Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.
;
Rodríguez-Escudero, Ana Isabel
; …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
4
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
5
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
6
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
Saved in:
7
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
8
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
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