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~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
~subject:"Performance measurement"
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Kundenzufriedenheit
Performance measurement
Product quality
34
Produktqualität
34
Quality management
26
Qualitätsmanagement
26
Dienstleistungsqualität
18
Service quality
18
Consumer behaviour
6
Customer satisfaction
6
Konsumentenverhalten
6
Measurement
4
Messung
4
Theorie
4
Theory
4
total quality management
4
Beziehungsmarketing
3
Bibliometrics
3
Bibliometrie
3
Digitalisierung
3
Digitization
3
EU countries
3
EU-Staaten
3
Relationship marketing
3
product quality
3
quality
3
quality management
3
Classification
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Industrie
2
Industry 4.0
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Manufacturing industries
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Performance-Messung
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Quality 4.0
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Ding, Yong
1
Eberl, Christoph
1
Elg, Mattias
1
Gemar, German
1
Gremyr, Ida
1
Habibi, Jafar
1
Hallencreutz, Jacob
1
Hellström, Andreas
1
Jiang, Cuiqing
1
Jutz, Günther
1
Lindenmeier, Jörg
1
Liu, Yao
1
Lv, Xiaozhong
1
López-Gamero, María D.
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Martin, Jason
1
Mohsenzadeh, Mehran
1
Molina Azorín, José Francisco
1
Navarro Elola, Luis
1
Nevot Bosch, Salvador
1
Parmler, Johan
1
Pastor Tejedor, Jesús
1
Pereira-Moliner, Jorge
1
Pérez Ajami, Miguel Tarek
1
Reichenbach, Rebecca
1
Soler, Ismael P.
1
Tarí, Juan José
1
Vaziri, Reza
1
Wang, Junhua
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Wang, Zhao
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Witell, Lars
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Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
International journal of hospitality management
11
Cogent business & management
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Journal of retailing and consumer services
6
Quality management journal : QMJ
6
International journal of contemporary hospitality management
5
International journal of quality & reliability management
5
International journal of production economics
4
International journal of productivity and quality management : IJPQM
4
Journal of air transport management
4
The TQM journal : the international review of organizational improvement
4
The journal of product & brand management
4
The journal of services marketing
4
The service industries journal
4
Business and Economic Research : BER
3
European journal of operational research : EJOR
3
International journal of applied business and economic research
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of production research
3
International journal of quality and service sciences
3
International journal of sports marketing & sponsorship
3
Journal for global business advancement : JGBA
3
Journal of travel and tourism marketing
3
Metamorphosis : a journal of management research
3
Nepalese journal of economics : a publication of Uniglobe College
3
Nepalese journal of finance : a publication of Uniglobe College
3
SpringerLink / Bücher
3
African journal of science, technology, innovation and development : AJSTID
2
Asia Pacific journal of marketing and logistics
2
Business process management journal
2
Economic research
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
European research studies
2
Expert journal of business and management
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ECONIS (ZBW)
8
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1
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
2
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
3
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
4
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
5
Measuring data quality with weighted metrics
Vaziri, Reza
;
Mohsenzadeh, Mehran
;
Habibi, Jafar
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 708-720
Persistent link: https://www.econbiz.de/10012199780
Saved in:
6
The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús
;
Navarro Elola, Luis
;
Pérez …
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
Saved in:
7
A measure of tourist experience quality : the case of inland tourism in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
8
Identifying helpful quality-related reviews from social media based on attractive quality theory
Liu, Yao
;
Jiang, Cuiqing
;
Ding, Yong
;
Wang, Zhao
;
Lv, …
- In:
Total quality management & business excellence
30
(
2019
)
15
,
pp. 1596-1615
Persistent link: https://www.econbiz.de/10012199906
Saved in:
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