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~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Product quality
34
Produktqualität
34
Quality management
26
Qualitätsmanagement
26
Dienstleistungsqualität
18
Service quality
18
Consumer behaviour
6
Customer satisfaction
6
Konsumentenverhalten
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Measurement
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Messung
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Theorie
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Theory
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total quality management
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Beziehungsmarketing
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Bibliometrics
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Bibliometrie
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Digitalisierung
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Digitization
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EU countries
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EU-Staaten
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Relationship marketing
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product quality
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quality
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quality management
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Ding, Yong
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Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of hospitality management
11
Cogent business & management
6
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Journal of retailing and consumer services
6
Quality management journal : QMJ
6
International journal of contemporary hospitality management
5
International journal of quality & reliability management
4
Journal of air transport management
4
The journal of product & brand management
4
The journal of services marketing
4
The service industries journal
4
Business and Economic Research : BER
3
International journal of applied business and economic research
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of sports marketing & sponsorship
3
Journal for global business advancement : JGBA
3
Journal of travel and tourism marketing
3
Metamorphosis : a journal of management research
3
Nepalese journal of economics : a publication of Uniglobe College
3
Nepalese journal of finance : a publication of Uniglobe College
3
The TQM journal : the international review of organizational improvement
3
Asia Pacific journal of marketing and logistics
2
Business process management journal
2
Economic research
2
Electronic commerce research and applications
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European journal of marketing : EJM
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European research studies
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Expert journal of business and management
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Faculty & research / Insead : working paper series
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Future Business Journal
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Gabler Edition Wissenschaft
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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ECONIS (ZBW)
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
2
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
3
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
4
The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús
;
Navarro Elola, Luis
;
Pérez …
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
Saved in:
5
A measure of tourist experience quality : the case of inland tourism in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
6
Identifying helpful quality-related reviews from social media based on attractive quality theory
Liu, Yao
;
Jiang, Cuiqing
;
Ding, Yong
;
Wang, Zhao
;
Lv, …
- In:
Total quality management & business excellence
30
(
2019
)
15
,
pp. 1596-1615
Persistent link: https://www.econbiz.de/10012199906
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