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~isPartOf:"Total quality management & business excellence"
~subject:"customer loyalty"
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customer loyalty
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Dienstleistungsqualität
9
Service quality
9
customer satisfaction
5
loyalty
4
service quality
3
Bank
2
Brand image
2
Customer integration
2
Kundenintegration
2
Markenimage
2
Preismanagement
2
Pricing strategy
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Product quality
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Produktqualität
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satisfaction
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Alternde Bevölkerung
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Altersgruppe
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Arbeitszufriedenheit
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Automotive industry
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B-to-B-Marketing
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Betriebliche Wertschöpfung
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Brand
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Brand loyalty
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Business-to-business marketing
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CSR beliefs
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Competition
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Confidence
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Corporate Social Responsibility
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Ahmad, Mansoor
1
Akhtar, Farheen
1
Chen, Ching-Chin
1
Chen, Yenming J.
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Eklöf, Jan A.
1
Hallencreutz, Jacob
1
Huang, Ping-Lung
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Huang, Yung-Chin
1
Lee, Bruce C. Y.
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Malik, Shahab Alam
1
Malova, Aleksandra
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Parmler, Johan
1
Podkorytova, Olga
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Raziq, Muhammad Mustafa
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Yang, Albert Jing-Fuh
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Total quality management & business excellence
Journal of hospitality marketing & management
14
The service industries journal
14
Cogent Business & Management
10
Cogent business & management
10
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of electronic customer relationship management : IJECRM
6
International Journal of Revenue Management
5
Journal of African business
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Journal of strategic marketing
5
Marketing i menedžment innovacij : m&mi
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Expert Journal of Marketing
4
Global business review
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
International journal of business information systems : IJBIS
4
International journal of business innovation and research : IJBIR
4
Journal for global business advancement : JGBA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Marketing Science
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
The international review of retail, distribution and consumer research
4
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Central European business review : CEBR
3
European research studies
3
Global Business and Economics Review
3
International Journal of Financial Services Management
3
International Journal of Services, Economics and Management
3
International journal of business innovation and research
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of entrepreneurship and small business : IJESB
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
International journal of services, economics and management
3
Journal of Open Innovation: Technology, Market, and Complexity
3
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ECONIS (ZBW)
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1
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
2
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
3
Linking customer satisfaction with financial performance : an empirical study of Scandinavian banks
Eklöf, Jan A.
;
Podkorytova, Olga
;
Malova, Aleksandra
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1684-1702
Persistent link: https://www.econbiz.de/10012385054
Saved in:
4
The importance of customer participation for high-contact services : evidence from a real estate agency
Yang, Albert Jing-Fuh
;
Huang, Yung-Chin
;
Chen, Yenming J.
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 831-847
Persistent link: https://www.econbiz.de/10012199791
Saved in:
5
The influence of service quality on customer satisfaction and
loyalty
in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
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