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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~subject:"Business process management"
~subject:"Customer satisfaction"
~subject:"Firm performance"
~subject:"Performance-Messung"
~type_genre:"Article in journal"
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Business process management
Customer satisfaction
Firm performance
Performance-Messung
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Relationship marketing
86
Unternehmenserfolg
78
Performance measurement
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
50
Standardization
50
service quality
47
Structural equation model
46
Strukturgleichungsmodell
46
quality management
46
Prozessmanagement
45
Innovation management
41
Innovationsmanagement
41
Knowledge management
40
Wissensmanagement
40
Spain
38
Spanien
38
Learning organization
37
Lernende Organisation
37
Industrie
36
Manufacturing industries
36
Measurement
35
Messung
35
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7
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Aufsatz in Zeitschrift
330
Conference paper
27
Konferenzbeitrag
27
Case study
10
Fallstudie
10
Collection of articles of several authors
7
Sammelwerk
7
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English
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Dahlgaard, Jens Jörn
11
Dahlgaard-Park, Su Mi
7
He, Zhen
5
Yang, Ching-chow
4
Zhang, Min
4
Bagur-Femenías, Llorenç
3
Baković, Tomislav
3
Casadesús, Martí
3
Chen, Kuen-Suan
3
Dužević, Ines
3
Evans, James R.
3
Garengo, Patrizia
3
Lin, Shu-ping
3
Marimon, Frederic
3
Perramon, Jordi
3
Santouridis, Ilias
3
Sun, Hongyi
3
Wayhan, Victor B.
3
Alič, Milena
2
Asif, Muhammad
2
Balderson, Erica L.
2
Biazzo, Stefano
2
Chan, Ya-hui
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Cheng, Ching-Chan
2
Delić, Milan
2
Devadasan, S. R.
2
Elg, Mattias
2
Ghasem Rezaei
2
Grigg, Nigel
2
Hyŏn, Chae-hun
2
Idris, Fazli
2
Kamberović, Bato
2
Khumawala, Basheer M.
2
Kollberg, Beata
2
Kuo, Tsuang
2
Kweh, Qian Long
2
Lee, Voon-Hsien
2
Li, Eldon Yu-zen
2
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
1,026
International journal of production research
574
International journal of hospitality management
519
Journal of retailing and consumer services
456
International journal of production economics
402
Cogent business & management
387
Business process management journal
379
Industrial marketing management : the international journal for industrial and high-tech firms
346
Strategic management journal
318
The service industries journal
273
International journal of productivity and quality management : IJPQM
270
Journal of business ethics : JOBE
252
Tourism management : research, policies, practice
241
Small business economics : an entrepreneurship journal
227
Technological forecasting & social change : an international journal
227
International journal of contemporary hospitality management
214
International business review : the official journal of the European International Business Academy
207
Journal of Asian finance, economics and business : JAFEB
199
The journal of services marketing
197
The international journal of productivity and performance management : IJPPM
195
The TQM journal : the international review of organizational improvement
186
International journal of economics and finance
185
International journal of quality & reliability management
184
Management decision : MD
184
The journal of corporate finance : contracting, governance and organization
182
Journal of travel and tourism marketing
174
Applied economics
173
Journal of hospitality marketing & management
172
Journal of banking & finance
165
Benchmarking : an international journal ; BIJ
164
The international journal of human resource management
164
The journal of business & industrial marketing
161
International journal of economics and financial issues : IJEFI
157
International journal of innovation management
157
Finance research letters
156
Total quality management & business excellence
156
International journal of services and operations management
150
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
149
Management science : journal of the Institute for Operations Research and the Management Sciences
145
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ECONIS (ZBW)
330
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1
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
2
Auditing of explorative processes
Lenning, Jan
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
Saved in:
3
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
4
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
5
A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
Saved in:
6
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
7
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
8
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
9
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
Saved in:
10
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
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