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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~subject:"Complaint management"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Business and Economic Research : BER
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E-marketing ; Vol. 3
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ANP-based
knowledge
management
solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
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