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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~subject:"Firm performance"
~subject:"Measurement"
~subject:"Performance-Messung"
~type_genre:"Article in journal"
~type_genre:"Case study"
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Subject
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Firm performance
Measurement
Performance-Messung
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Relationship marketing
86
Unternehmenserfolg
78
Performance measurement
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
50
Standardization
50
service quality
47
Structural equation model
46
Strukturgleichungsmodell
46
quality management
46
Business process management
45
Prozessmanagement
45
Innovation management
41
Innovationsmanagement
41
Knowledge management
40
Wissensmanagement
40
Spain
38
Spanien
38
Learning organization
37
Lernende Organisation
37
Industrie
36
Manufacturing industries
36
Messung
35
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Undetermined
51
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Article
162
Book / Working Paper
3
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Article in journal
Case study
Aufsatz in Zeitschrift
165
Conference paper
13
Konferenzbeitrag
13
Fallstudie
6
Collection of articles of several authors
3
Sammelwerk
3
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English
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Dahlgaard, Jens Jörn
8
Dahlgaard-Park, Su Mi
4
Bagur-Femenías, Llorenç
3
Chopra, Parvesh K.
3
Evans, James R.
3
Garengo, Patrizia
3
Kanji, Gopal K.
3
Perramon, Jordi
3
Wayhan, Victor B.
3
Asif, Muhammad
2
Balderson, Erica L.
2
Biazzo, Stefano
2
Casadesús, Martí
2
Chen, Kuen-Suan
2
Delić, Milan
2
Elg, Mattias
2
Ghasem Rezaei
2
Grigg, Nigel
2
He, Zhen
2
Idris, Fazli
2
Kamberović, Bato
2
Khumawala, Basheer M.
2
Kollberg, Beata
2
Kweh, Qian Long
2
Li, Eldon Yu-zen
2
Lin, Ying-fen
2
Lu, Dawei
2
Mann, Robin
2
Peljhan, Darja
2
Psomas, Evangelos
2
Radlovački, Vladan
2
Sadeghi, Laleh
2
Shaio Yan Huang
2
Sun, Hongyi
2
Thawesaengskulthai, Natcha
2
Tomaževič, Nina
2
Wongrukmit, Patcharin
2
Wu, Shwu-Ing
2
Zhang, Min
2
Abbas Mardani
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
810
Strategic management journal
318
International journal of production economics
294
Cogent business & management
289
Industrial marketing management : the international journal for industrial and high-tech firms
260
Journal of business ethics : JOBE
249
Applied economics
232
International journal of production research
225
Small business economics : an entrepreneurship journal
224
Technological forecasting & social change : an international journal
215
International business review : the official journal of the European International Business Academy
210
Journal of banking & finance
207
International journal of hospitality management
195
Finance research letters
187
International journal of economics and finance
185
The international journal of productivity and performance management : IJPPM
184
The journal of corporate finance : contracting, governance and organization
184
Applied economics letters
170
The international journal of human resource management
163
Management decision : MD
159
International journal of productivity and quality management : IJPQM
151
International journal of economics and financial issues : IJEFI
150
Journal of business venturing
144
Journal of Asian finance, economics and business : JAFEB
143
International journal of innovation management
141
Journal of risk and financial management : JRFM
141
Benchmarking : an international journal ; BIJ
138
Management science : journal of the Institute for Operations Research and the Management Sciences
138
Pacific-Basin finance journal
138
European journal of operational research : EJOR
136
The international journal of productivity and performance management
136
International review of financial analysis
133
Economics letters
132
Journal of world business : JWB
132
Public performance & management review
132
Insurance / Mathematics & economics
127
Business strategy and the environment
126
Research policy : policy, management and economic studies of science, technology and innovation
125
International entrepreneurship and management journal
123
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ECONIS (ZBW)
165
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1
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10
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165
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1
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
2
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
3
A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
Saved in:
4
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
5
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
6
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
7
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
Saved in:
8
How does Six Sigma influence creativity and corporate performance through exploration and exploitation?
Hwang, Gee Hyun
;
Lee, Kun Chang
;
Seo, Young Wook
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1668-1684
Persistent link: https://www.econbiz.de/10011962120
Saved in:
9
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
10
ISO 9001 certification and failure risk : any relationship?
Franceschini, Fiorenzo
;
Galetto, Maurizio
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1279-1293
Persistent link: https://www.econbiz.de/10011918957
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