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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~subject:"Firm performance"
~subject:"Measurement"
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Firm performance
Measurement
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Relationship marketing
86
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
50
Standardization
50
service quality
47
Structural equation model
46
Strukturgleichungsmodell
46
quality management
46
Business process management
45
Prozessmanagement
45
Innovation management
41
Innovationsmanagement
41
Knowledge management
40
Wissensmanagement
40
Spain
38
Spanien
38
Learning organization
37
Lernende Organisation
37
Industrie
36
Manufacturing industries
36
Messung
35
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Dahlgaard, Jens Jörn
4
Bagur-Femenías, Llorenç
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Chopra, Parvesh K.
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Evans, James R.
3
Kanji, Gopal K.
3
Perramon, Jordi
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Wayhan, Victor B.
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Asif, Muhammad
2
Balderson, Erica L.
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Casadesús, Martí
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Delić, Milan
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Ghasem Rezaei
2
He, Zhen
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Kamberović, Bato
2
Khumawala, Basheer M.
2
Lin, Ying-fen
2
Psomas, Evangelos
2
Radlovački, Vladan
2
Sadeghi, Laleh
2
Shaio Yan Huang
2
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Wu, Shwu-Ing
2
Zhang, Min
2
Abbas Mardani
1
Abdul Kadar Muhammad Masum
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Abebe, Birhanu Beshah
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Afazeli, Siamack
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Albayrak, Tahir
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Alič, Milena
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Almani, Ahmad
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Alsmadi, Majed
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Altuntas, Serkan
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Amat Salas, Oriol
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Arauz, Rita
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Araújo, Maria
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Aslan Amat Senin
1
Augusto, Mário Gomes
1
Awaluddin Bin Mohamed Shaharou
1
Awaluddin Mohamed Shaharoun
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
763
NBER working paper series
637
Working paper / National Bureau of Economic Research, Inc.
634
NBER Working Paper
528
Discussion paper series / IZA
360
Strategic management journal
328
Cogent business & management
268
Discussion paper / Centre for Economic Policy Research
250
Industrial marketing management : the international journal for industrial and high-tech firms
228
IZA Discussion Paper
227
Small business economics : an entrepreneurship journal
224
Journal of business ethics : JOBE
220
Applied economics
215
International business review : the official journal of the European International Business Academy
206
International journal of production economics
203
Technological forecasting & social change : an international journal
199
Policy research working paper : WPS
196
The journal of corporate finance : contracting, governance and organization
178
Finance research letters
170
Journal of banking & finance
170
International journal of economics and finance
169
International journal of hospitality management
169
Applied economics letters
163
Working paper
163
Management decision : MD
149
Discussion paper
147
CESifo working papers
144
Journal of business venturing
144
The international journal of human resource management
144
International journal of economics and financial issues : IJEFI
143
OECD Environment Statistics
141
Journal of Asian finance, economics and business : JAFEB
136
Pacific-Basin finance journal
132
Journal of risk and financial management : JRFM
130
World Bank Policy Research Working Paper
130
Journal of world business : JWB
129
Economics letters
125
International journal of innovation management
125
SpringerLink / Bücher
125
Insurance / Mathematics & economics
124
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ECONIS (ZBW)
113
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113
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1
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
2
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
3
A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
Saved in:
4
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
5
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
Saved in:
6
How does Six Sigma influence creativity and corporate performance through exploration and exploitation?
Hwang, Gee Hyun
;
Lee, Kun Chang
;
Seo, Young Wook
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1668-1684
Persistent link: https://www.econbiz.de/10011962120
Saved in:
7
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
8
ISO 9001 certification and failure risk : any relationship?
Franceschini, Fiorenzo
;
Galetto, Maurizio
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1279-1293
Persistent link: https://www.econbiz.de/10011918957
Saved in:
9
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
10
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
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