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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Dahlgaard-Park, Su Mi"
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Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
3
Kundenzufriedenheit
3
Quality management
3
Qualitätsmanagement
3
Beziehungsmarketing
2
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Balanced Scorecard
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Balanced scorecard
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Betriebliche Wertschöpfung
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Bibliometrics
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Brand image
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Consumer behaviour
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Produktqualität
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cost of quality
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Dahlgaard-Park, Su Mi
Dahlgaard, Jens Jörn
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Petnji Yaya, Luc Honore
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Chen, Mu-Chen
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of quality and service sciences
2
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ECONIS (ZBW)
7
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1
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
2
Service quality management and ecosystem theory
Chen, Zhiran
;
Dahlgaard-Park, Su Mi
;
Yu, Liying
- In:
Total quality management & business excellence : an …
25
(
2014
)
10
,
pp. 1190-1205
Persistent link: https://www.econbiz.de/10010417980
Saved in:
3
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010125957
Saved in:
4
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital : the perspective of the patient and the family
Chang, Hou-tai
;
Jen, Hen-yi
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 869-885
Persistent link: https://www.econbiz.de/10009783366
Saved in:
5
Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.
;
Smith, Tricia
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
Saved in:
6
Special issue: Quality of services
Dahlgaard-Park, Su Mi
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009687563
Saved in:
7
Special issue: From value creation to customer satisfaction loyalty and brand equity
Dahlgaard-Park, Su Mi
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009504085
Saved in:
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