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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Theory"
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Customer satisfaction
Service quality
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Kundenwert
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Beziehungsmarketing
6
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6
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6
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6
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5
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customer value
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Başgöze, Pınar
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
15
Journal of business research : JBR
14
Gabler Edition Wissenschaft
10
The journal of services marketing
9
Journal of service research : JSR
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Service business
6
Springer eBook Collection / Business and Economics
6
SpringerLink / Bücher
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of air transport management
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of the Academy of Marketing Science
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Management decision : MD
4
Marketing theory
4
Australasian marketing journal
3
Dienstleistungscontrolling
3
European journal of operational research : EJOR
3
Faculty & research / Insead : working paper series
3
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of electronic commerce : IJEC
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of productivity and quality management : IJPQM
3
International journal of retail & distribution management
3
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ECONIS (ZBW)
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1
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
2
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
3
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
4
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
5
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
6
The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin
;
Tseng, Ya-ling
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
Saved in:
7
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
8
Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju
;
Fang, Wenchang
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
Saved in:
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