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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Consumer behaviour"
~subject:"Knowledge transfer"
~subject:"Lernende Organisation"
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Consumer behaviour
Knowledge transfer
Lernende Organisation
Beschwerdemanagement
7
Complaint management
7
Beziehungsmarketing
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Quality management
4
Qualitätsmanagement
4
Relationship marketing
4
Service quality
4
Customer service
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Konsumentenverhalten
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Kundenservice
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AHP approach
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AHP-Verfahren
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Costs
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Customer integration
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Deutschland
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Electronic Banking
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Electronic banking
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Ethiopia
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Germany
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Hospital
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ISO 9001
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Kano theory of attractive quality
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Knowledge management
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Kosten
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Krankenhaus
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Kundenintegration
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Learning organization
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Standardisierung
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Standardization
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Statistical quality control
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Statistische Qualitätskontrolle
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Wissensmanagement
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Wissenstransfer
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analytical network process
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Bahar, Reyhan
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Casadesús, Martí
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Heine, Ina
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Hellebrandt, Thomas
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Kilic, Recep
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Koc, Erdogan
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Marimon, Frederic
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Petnji Yaya, Luc Honore
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Schmitt, Robert
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Ulukoy, Metin
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
40
Journal of hospitality marketing & management
26
International journal of hospitality management
24
Journal of retailing and consumer services
21
The journal of services marketing
20
Journal of service research : JSR
14
European journal of marketing : EJM
13
Psychology & marketing
12
International journal of contemporary hospitality management
11
International journal of consumer studies
9
Service business
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of retailing
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of marketing
7
Services marketing quarterly
7
Journal of service research
6
Business horizons
5
Journal of the Academy of Marketing Science
5
Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The service industries journal
5
Cogent business & management
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of marketing management : MM
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Gabler Edition Wissenschaft
3
International journal of electronic commerce : IJEC
3
International journal of production economics
3
Journal of air transport management
3
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ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
2
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
3
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
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