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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Gesundheitswesen"
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Gesundheitswesen
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
47
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
26
Higher education institution
22
Hochschule
22
Measurement
20
Messung
20
Hospital
19
Krankenhaus
19
Dienstleistungssektor
16
Service industry
16
higher education
15
Students
13
Studierende
13
Performance measurement
12
Performance-Messung
12
quality
11
Arbeitszufriedenheit
10
E-commerce
10
Electronic Commerce
10
Gesundheitsversorgung
10
Health care
10
Job satisfaction
10
Studium
10
University education
10
Kano model
9
quality management
9
Customer service
8
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8
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Baser, Onur
1
Cinaroglu, Songul
1
Dahari, Zainurin
1
De, Kalyan Kumar
1
Di Pietro, Laura
1
Fotiadis, Anestis K.
1
Guglielmetti Mugion, Roberta
1
Hussin, Husnayati
1
Jahn Kassim, Puteri Nemie
1
Kamra, Vishal
1
Neyis, Arzu
1
Noor Hazilah Abd Manaf
1
Raharjo, Hendry
1
Ravichandran, J.
1
Rokiah Alavi
1
Sing, Harjot
1
Tavlaridou, Elina
1
Toni, Martina
1
Uyar, Ali
1
Vassiliadis, Chris A.
1
Wang, Mei-ling
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of health organization and management
29
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Journal of service management
13
Health marketing quarterly
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
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ECONIS (ZBW)
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1
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
2
Medical tourism
service
quality
: finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
3
The effect of creating new secondary health services on patients' perceptions : a Kano
service
quality
analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
4
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Estimation of DPMO and EGPMO for higher-the-better and lower-the-better quality characteristics for quality evaluation
Ravichandran, J.
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1112-1120
Persistent link: https://www.econbiz.de/10011687856
Saved in:
7
Does the healthcare industry report quality costs? : comparative investigations of public and private hospitals
Uyar, Ali
;
Neyis, Arzu
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 733-745
Persistent link: https://www.econbiz.de/10011388389
Saved in:
8
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
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