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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
45
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
25
Higher education institution
22
Measurement
20
Messung
20
Hospital
19
Dienstleistungssektor
16
Service industry
16
higher education
15
Students
13
Studierende
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Performance measurement
12
Performance-Messung
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quality
11
Arbeitszufriedenheit
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E-commerce
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Electronic Commerce
10
Gesundheitsversorgung
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Health care
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Job satisfaction
10
Studium
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University education
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Kano model
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quality management
9
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41
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Baković, Tomislav
3
Dužević, Ines
3
Fotiadis, Anestis K.
2
Mikulić, Josip
2
Thawesaengskulthai, Natcha
2
Vassiliadis, Chris A.
2
Wongrukmit, Patcharin
2
Adel, Riham
1
Ali, Noor Azman
1
Altuntas, Serkan
1
Arslanagić, Maja
1
Bahar, Reyhan
1
Başgöze, Pınar
1
Cegarra Navarro, Juan Gabriel
1
Cepeda-Carrión, Gabriel
1
Chang, Hou-tai
1
Chen, Chung-yang
1
Chen, I-Shuo
1
Chen, Jui-Kuei
1
Chen, Pei-chi
1
Chen, Pei-ying
1
Chen, Yu-Fan
1
Cheng, Chao-Jih
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Das, Prasun
1
De, Kalyan Kumar
1
Dereli, Türkay
1
Di Pietro, Laura
1
Dlačić, Jasmina
1
Duque, Lola C.
1
Fauziah Mahat
1
Garkaz, Mansour
1
Giraldo, Leandro Muñez
1
Grudowski, Piotr
1
Guglielmetti Mugion, Roberta
1
He, Zhen
1
Hrnčiar, Miroslav
1
Hsieh, Pi-Jung
1
Hsieh, Pi-jung
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
74
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Quality management journal : QMJ
38
Journal of health organization and management
37
The TQM journal : the international review of organizational improvement
34
Journal of marketing for higher education
24
Health marketing quarterly
23
International journal of quality and service sciences
23
Discussion paper series / IZA
22
Health economics
22
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Economics of education review
14
International journal of quality & reliability management
14
Ruhr economic papers
14
Discussion paper / Centre for Economic Policy Research
13
The European journal of health economics
13
International review on public and non-profit marketing
12
CESifo working papers
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
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ECONIS (ZBW)
41
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1
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
2
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
3
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
4
Manage perceived e-learning quality in Egyptian context
Adel, Riham
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
Saved in:
5
3D view of issues of quality in higher education
Hrnčiar, Miroslav
;
Madzík, Peter
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 633-662
Persistent link: https://www.econbiz.de/10011723743
Saved in:
6
Critical quality indicators of higher education
Chen, I-Shuo
;
Chen, Jui-Kuei
;
Padró, Fernando F.
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10011730233
Saved in:
7
Improvement in higher education quality of the North-East University of India
Das, Prasun
;
Mukherjee, Srabanti
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 765-781
Persistent link: https://www.econbiz.de/10011977036
Saved in:
8
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
9
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
10
PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad
;
Thurasamy Ramayah
;
Syamsulang Sarifuddin
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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