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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Krankenhaus"
~subject:"United States"
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Krankenhaus
United States
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
60
Kundenzufriedenheit
60
Standardisierung
47
Standardization
47
Product quality
46
Produktqualität
46
quality management
46
Firm performance
45
Unternehmenserfolg
45
Performance measurement
42
Performance-Messung
42
Einführung
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Implementation
41
total quality management
34
Innovation
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Taiwan
31
Business process management
27
Prozessmanagement
27
Spain
27
Spanien
27
Beziehungsmarketing
26
Industrie
26
Manufacturing industries
26
Relationship marketing
26
Knowledge management
24
Structural equation model
24
Strukturgleichungsmodell
24
Wissensmanagement
24
Costs
22
Innovation management
22
Innovationsmanagement
22
KMU
22
Kosten
22
SME
22
TQM
22
Corporate culture
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Wayhan, Victor B.
3
Balderson, Erica L.
2
Khumawala, Basheer M.
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Akdere, Mesut
1
Ali, Khairul Anuar Mohd
1
Alolayyan, Main Naser Fady
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Aoun, Malak
1
Augustyn, Marcjanna M.
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Beekharry, Parvin
1
Bunge, Mario
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Carayon, Pascale
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Carr, Amelia
1
Choi, Gyuhyo
1
Coelho, Aida
1
Collins, Kevin F.
1
Cronemyr, Peter
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
De, Kalyan Kumar
1
Di Pietro, Laura
1
Elshaer, Ibrahim A.
1
Evans, James R.
1
Fotiadis, Anestis K.
1
Franceschini, Fiorenzo
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Galetto, Maurizio
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Golyer, Nicole M.
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Hasnan, Norlena
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Idris, Fazli
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Johnson, Dana M.
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Kalantar, Payam
1
Kamra, Vishal
1
Karimi, Amir
1
Ke, Ben
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Quality management journal : QMJ
43
International journal of productivity and quality management : IJPQM
41
Health care management review : HCM review
32
The TQM journal : the international review of organizational improvement
27
International journal of quality & reliability management
26
Journal of health organization and management
24
International journal of six sigma and competitive advantage : IJSSCA
22
International journal of production research
21
Total quality management & business excellence
14
Journal of operations management
12
Global business and organizational excellence : a review of research & best practices
10
International journal of production economics
10
International journal of services and operations management
10
Working paper / National Bureau of Economic Research, Inc.
10
International journal of quality and service sciences
8
European journal of operational research : EJOR
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
6
Journal of industrial engineering and management : JIEM
6
Lean Six Sigma in service : applications and case studies
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
The international journal of productivity and performance management : IJPPM
6
Benchmarking : an international journal ; BIJ
5
Business process management journal
5
Excellence Frameworks - Baldrige Ser.
5
Health care management science
5
ILR review : the journal of work and policy
5
Operations management research : OMR ; advancing practice through theory
5
SpringerLink / Bücher
5
Wissensmanagement im Krankenhaus : Effizienz- und Qualitätssteigerungen durch versorgungsorientierte Organisation von Wissen und Prozessen
5
Academy of Management journal : AMJ
4
Arbeitsbericht / Forschungsgruppe Medizinökonomie am Lehrstuhl für Betriebswirtschaftslehre und Operations Research
4
Health care financing review
4
Health economics
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
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ECONIS (ZBW)
29
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1
ISO 9001 certification and failure risk : any relationship?
Franceschini, Fiorenzo
;
Galetto, Maurizio
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1279-1293
Persistent link: https://www.econbiz.de/10011918957
Saved in:
2
How companies use the information about quality-related costs
Pires, António Ramos
;
Novas, Jorge
;
Saraiva, Margarida
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 501-521
Persistent link: https://www.econbiz.de/10011723709
Saved in:
3
Health-care technology management : developing the innovation skills through implementing soft TQM among Lebanese hospitals
Aoun, Malak
;
Hasnan, Norlena
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10011729351
Saved in:
4
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
5
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
6
A new multidimensional design space identification method for a quality-oriented drug development process
Choi, Gyuhyo
;
Le, Tuan-Ho
;
Shin, Sangmun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 804-817
Persistent link: https://www.econbiz.de/10011581087
Saved in:
7
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
8
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
9
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
10
Practise what you preach : quality of education in education on quality
Langstrand, Jostein
;
Cronemyr, Peter
;
Poksinska, Bozena
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1202-1212
Persistent link: https://www.econbiz.de/10011528217
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