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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"quality management"
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quality management
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
45
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
31
Produktqualität
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Taiwan
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customer satisfaction
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Higher education institution
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Messung
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higher education
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quality
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Electronic Commerce
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Bagur-Femenías, Llorenç
2
Perramon, Jordi
2
Amat Salas, Oriol
1
Augustyn, Marcjanna M.
1
Baković, Tomislav
1
Barquero Cabrero, José Daniel
1
Chen, Zhiran
1
Dahlgaard-Park, Su Mi
1
Dužević, Ines
1
Elg, Mattias
1
Elshaer, Ibrahim A.
1
Mikulić, Josip
1
Mohd Nizam Ab Rahman
1
Pires, António Ramos
1
Río Rama, María de la Cruz del
1
Sabbagh, Omar
1
Saraiva, Margarida
1
Sharabi, Moshe
1
Wan Mohd Hirwani Wan Hussain
1
Wan Rosmanira Ismail
1
Wihlborg, Elin
1
Yu, Liying
1
Álvarez-García, José
1
Örnerheim, Mattias
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
10
Quality management journal : QMJ
5
International journal of quality and innovation
4
Total quality management & business excellence
4
Manufacturing & service operations management : M & SOM
3
International journal of services technology and management
2
Administrative Sciences : open access journal
1
Asia Pacific business review
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Health care management review : HCM review
1
International journal of business innovation and research
1
International journal of quality and innovation : IJQI
1
International journal of shipping and transport logistics : IJSTL
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Prague economic papers : a bimonthly journal of economic theory and policy
1
Services marketing quarterly
1
Studies and scientific researches / Economics edition / Faculty of Economic Sciences, Centre for Economic Studies and Research, "Vasile Alecsandri University of Bacau"
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ECONIS (ZBW)
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1
Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias
;
Wihlborg, Elin
;
Örnerheim, Mattias
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
Saved in:
2
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
3
Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José
;
Río Rama, María de la Cruz del
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
Saved in:
4
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
5
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
6
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
Saved in:
7
Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Amat Salas, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
Saved in:
8
Service quality management and ecosystem theory
Chen, Zhiran
;
Dahlgaard-Park, Su Mi
;
Yu, Liying
- In:
Total quality management & business excellence : an …
25
(
2014
)
10
,
pp. 1190-1205
Persistent link: https://www.econbiz.de/10010417980
Saved in:
9
Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe
- In:
Total quality management & business excellence : an …
25
(
2014
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
Saved in:
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