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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
16
Quality management
16
Qualitätsmanagement
16
Service quality
16
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
7
Relationship marketing
7
Industrie
5
Manufacturing industries
5
service quality
5
Firm performance
4
Unternehmenserfolg
4
Einführung
3
Fuzzy sets
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Fuzzy-Set-Theorie
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Großbritannien
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Implementation
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Performance measurement
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Performance-Messung
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United Kingdom
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customer satisfaction
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Consumer behaviour
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Dienstleistungsmanagement
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Innovation
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Innovation management
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Innovationsmanagement
2
Konsumentenverhalten
2
Organisatorischer Wandel
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Organizational change
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Service management
2
South Korea
2
Standardisierung
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Alsmadi, Majed
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Dahlgaard-Park, Su Mi
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Calabrese, Armando
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Casadesús, Martí
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Cho, In Jae
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Corbò, Michele
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Cots, Santi
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Elg, Mattias
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Gomišček, Boštjan
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He, Zhen
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Jaca, Carmen
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Jerisat, Rula
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Lehaney, Brian
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
269
Journal of business research : JBR
92
The journal of services marketing
85
SpringerLink / Bücher
75
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Services marketing quarterly
29
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
International journal of services and operations management : IJSOM
21
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ECONIS (ZBW)
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
Surviving in the Red Ocean : measuring factors for business excellence among coffee franchises in Korea
Kim, Changhee
;
Lee, Sanghoon
;
Kim, Soo Wook
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 761-774
Persistent link: https://www.econbiz.de/10011581067
Saved in:
3
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
4
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
5
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
6
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
7
Innovation patterns of manufacturing and service firms in Korea
Seo, Yong Won
;
Kim, Youn Sung
;
Kim, DaeSoo
;
Yu, Yung-Mok
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 718-734
Persistent link: https://www.econbiz.de/10011580722
Saved in:
8
Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
Saved in:
9
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
10
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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