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~language:"deu"
~language:"eng"
~person:"Johannsen, Florian"
~subject:"Business process management"
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Information systems and e-business management : ISeB
1
Introduction, methods, and information systems
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian
;
Leist, Susanne
;
Zellner, Gregor
- In:
Information systems and e-business management : ISeB
9
(
2011
)
3
,
pp. 307-332
Persistent link: https://www.econbiz.de/10009273453
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2
Implementing Six Sigma for improving business processes at an automotive bank
Johannsen, Florian
;
Leist, Susanne
;
Zellner, Gregor
-
2010
Persistent link: https://www.econbiz.de/10008654353
Saved in:
3
A Six Sigma approach for integrated solutions
Johannsen, Florian
;
Leist, Susanne
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 558-580
Persistent link: https://www.econbiz.de/10009525067
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