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~language:"eng"
~person:"Amin, Muslim"
~person:"Babakus, Emin"
~person:"Scharf, Edson Roberto"
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Customer satisfaction
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2
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Amin, Muslim
Babakus, Emin
Scharf, Edson Roberto
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The international journal of bank marketing : IJBM
7
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ECONIS (ZBW)
7
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1
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
2
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
3
Islamic banks : contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim on non-Muslim customers in Malaysia
Amin, Muslim
;
Zaidi Isa
;
Fontaine, Rodrigue
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
2
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009733592
Saved in:
4
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
5
The advertising of corporate social responsibility in a Brazilian bank
Scharf, Edson Roberto
;
Fernandes, Josiane
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 24-37
Persistent link: https://www.econbiz.de/10009722344
Saved in:
6
Corporate social responsibility to build strong Brazilian bank brand
Scharf, Edson Roberto
;
Fernandes, Josiane
;
Kormann, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
6
,
pp. 436-451
Persistent link: https://www.econbiz.de/10009667020
Saved in:
7
Relationships between organizational support, customer orientation, and work outcomes ; a study of frontline bank employees
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10008696406
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