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~language:"eng"
~person:"Decker, Alexander"
~subject:"Dienstleistungsqualität"
~subject:"Vertriebsweg"
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Dienstleistungsqualität
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Decker, Alexander
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Diskussionsbeiträge der Wirtschaftswissenschaftlichen Fakultät Ingolstadt / Katholische Universität Eichstätt
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Service quality and management
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ECONIS (ZBW)
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The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Decker, Alexander
;
Meißner, Harald
- In:
Service quality and management
,
(pp. 187-226)
.
1999
Persistent link: https://www.econbiz.de/10001407691
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The Sequential Incident Techniqe for Innovations (SITI) : an instrument for generating improvements and ideas in service processes
Decker, Alexander
-
1997
Persistent link: https://www.econbiz.de/10000982421
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