//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
~person:"Grönroos, Christian"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
5
Service management
5
Dienstleistungsmarketing
3
Services marketing
3
Beziehungsmanagement
2
Dienstleistungsbetrieb
2
Kundenmanagement
2
Lieferantenmanagement
2
Management
2
Marketing
2
Supplier relationship management
2
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Centre for Relationship Marketing and Service Management “CERS”
1
Dienstleistung
1
Emotional labour
1
Employees
1
Human Resource Management
1
Human resource management
1
Interdisciplinary research
1
Marketing theory
1
Marketingtheorie
1
Nordic School of Marketing Thought
1
Personalmanagement
1
Relationship marketing
1
Service climate
1
Service marketing
1
Stress
1
Theorie
1
Theory
1
Turnover
1
Work stress
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Book / Working Paper
3
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Lehrbuch
2
Textbook
2
Language
All
English
Author
All
Grönroos, Christian
Gebauer, Heiko
8
Bruhn, Manfred
7
Edvardsson, Bo
7
Johnston, Robert
7
Angelis, Jannis
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Parry, Glenn
6
Spohrer, James C.
6
Clark, Graham
5
Fitzsimmons, Mona J.
5
Harvey, Jean
5
Jääskeläinen, Aki
5
Kowalkowski, Christian
5
Laihonen, Harri
5
Macintyre, Mairi
5
Aflaki, Sam
4
Baglieri, Enzo
4
Bryson, John R.
4
Chase, Richard B.
4
Fisk, Raymond P.
4
Gustafsson, Anders
4
Kieliszewski, Cheryl A.
4
Kwan, Stephen K.
4
Maas, Peter
4
Maglio, Paul P.
4
Marciniak, Róbert
4
Mattila, Anna S.
4
Nicholls, Richard
4
Osborne, Stephen P.
4
Popescu, Ioana
4
Snene, Mehdi
4
Subramony, Mahesh
4
Svensson, Göran
4
Verma, Rohit
4
Weed, Mike
4
Altinay, Levent
3
Batt, Rosemary L.
3
Bowen, David E.
3
more ...
less ...
Published in...
All
Journal of historical research in marketing
1
Journal of service management
1
Legends in marketing
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Christian Grönroos : I did it my way
Grönroos, Christian
- In:
Journal of historical research in marketing
9
(
2017
)
3
,
pp. 277-301
Persistent link: https://www.econbiz.de/10011798326
Saved in:
2
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
3
Service management and marketing : managing the service profit logic
Grönroos, Christian
-
2015
-
Fourth edition
Persistent link: https://www.econbiz.de/10013546911
Saved in:
4
Service management
Grönroos, Christian
-
2013
Persistent link: https://www.econbiz.de/10010235084
Saved in:
5
Service management and marketing : customer management in service competition
Grönroos, Christian
-
2006
-
3. ed.
Persistent link: https://www.econbiz.de/10003365020
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->