//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
~person:"Gremler, Dwayne D."
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer service
6
Kundenservice
6
Emotion
4
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Arbeitsverhalten
2
Competence
2
Dienstleistungsqualität
2
Intelligence
2
Intelligenz
2
Kompetenz
2
Service quality
2
Work behaviour
2
service encounter
2
Arbeitskräfte
1
Arbeitspsychologie
1
Cognition
1
Cognitive appraisal theory
1
Consumer behaviour
1
Customer to customer influence
1
Descriptive norm
1
Einzelhandel
1
Emotionally charged service encounters
1
Employee emotional competence
1
Employee technical competence
1
Identification
1
Injunctive norm
1
Kognition
1
Konsumentenverhalten
1
Measurement
1
Messung
1
Mobile communications
1
Mobilkommunikation
1
Negative customer emotions
1
Occupational qualification
1
Organizational psychology
1
Qualifikation
1
Retail trade
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
Author
All
Gremler, Dwayne D.
Barnes, Donald C.
7
Beatty, Sharon E.
6
Gustafsson, Anders
6
Van Vaerenbergh, Yves
6
Collier, Joel E.
5
Lucas, Robert W.
5
Walsh, Gianfranco
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Piccoli, Gabriele
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
Goodman, John A.
3
Gruber, Thorsten
3
Hellström, Daniel
3
Hur, Won-Moo
3
Hyken, Shep
3
Hyun, Sunghyup Sean
3
Kim, Wansoo
3
Mathies, Christine
3
McColl-Kennedy, Janet R.
3
Mortimer, Gary
3
Ok, Chihyung
3
more ...
less ...
Published in...
All
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
2
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
3
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->