Rapport-building behaviors used by retail employees
Dwayne D. Gremler; Kevin P. Gwinner
| Year of publication: |
2008
|
|---|---|
| Authors: | Gremler, Dwayne D. ; Gwinner, Kevin P. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 84.2008, 3, p. 308-324
|
| Subject: | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003782192