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~language:"eng"
~person:"Jang, Soocheong"
~subject:"Beschwerdemanagement"
~subject:"United States"
~type_genre:"Article in journal"
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Beschwerdemanagement
United States
Restaurant industry
67
Gastronomie
66
Consumer behaviour
57
Konsumentenverhalten
57
USA
55
Customer satisfaction
21
Hotel industry
21
Hotellerie
21
Kundenzufriedenheit
21
Dienstleistungsqualität
17
Service quality
17
Franchising
16
Brand image
12
Markenimage
12
Advertising effects
11
Beziehungsmarketing
11
Holiday behaviour
11
Relationship marketing
11
Urlaubsverhalten
11
Werbewirkung
11
Complaint management
10
Profitability
9
Rentabilität
9
Diversification
8
Emotion
8
Gastgewerbe
8
Hospitality industry
8
Theorie
8
Theory
8
Tourism marketing
8
Tourismusmarketing
8
Advertising
7
Corporate finance
7
Diversifikation
7
Elderly people
7
Firm performance
7
Tourism
7
Tourismus
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Article
63
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Article in journal
Aufsatz in Zeitschrift
63
Case study
1
Fallstudie
1
Language
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English
Author
All
Jang, Soocheong
Cebula, Richard J.
174
Bahmani-Oskooee, Mohsen
124
Gupta, Rangan
124
Neumark, David
104
Viscusi, W. Kip
99
Uri, Noel Dean
97
Poterba, James M.
93
Gruber, Jonathan
87
Madura, Jeff
79
Partridge, Mark D.
79
Glaeser, Edward L.
77
Krueger, Alan B.
77
Gil-Alaña, Luis A.
75
Auerbach, Alan J.
73
Burkhauser, Richard V.
73
Heckman, James J.
72
Cutler, David M.
70
Feldstein, Martin S.
70
Wohar, Mark E.
70
Jorgenson, Dale Weldeau
69
Card, David E.
68
Mixon, Franklin G.
68
Mishra, Ashok K.
67
Sirmans, Clemon F.
67
Audretsch, David B.
65
Slemrod, Joel
65
Payne, James E.
64
Wolff, Edward N.
63
Berger, Allen N.
62
Goodwin, Barry K.
62
Haltiwanger, John C.
60
List, John A.
59
Borjas, George J.
58
Currie, Janet M.
58
Katz, Lawrence F.
58
Siegfried, John J.
58
Goel, Rajeev K.
57
Apergēs, Nikolaos
55
Kaestner, Robert
55
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International journal of hospitality management
34
Tourism management : research, policies, practice
9
International journal of contemporary hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The journal of services marketing
3
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
63
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1
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10
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63
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
3
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
4
Early mover or late mover advantage for hotels?
Lee, Seul Ki
;
Jang, Soocheong
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 23-40
Persistent link: https://www.econbiz.de/10011632987
Saved in:
5
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
6
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
7
Effective promotions for membership subscriptions and renewals to tourist attractions : discount vs. bonus
Byun, Jaemun
;
Jang, Soocheong
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 194-203
Persistent link: https://www.econbiz.de/10011312599
Saved in:
8
US lodging firms' exposure to energy price risk
Lee, Seul Ki
;
Jang, Soocheong
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
5
,
pp. 1095-1102
Persistent link: https://www.econbiz.de/10011416437
Saved in:
9
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
10
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
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