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~language:"eng"
~person:"Stolletz, Raik"
~type_genre:"Gutachten"
~type_genre:"Hochschulschrift"
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Call centre
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Callcenter
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Cost-benefit analysis
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Crew scheduling
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Kosten-Nutzen-Analyse
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Leistungsbewertung
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Personaleinsatzplanung
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Stolletz, Raik
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Lecture notes in economics and mathematical systems : LNEMS
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ECONIS (ZBW)
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Performance analysis and optimization of inbound call centers
Stolletz, Raik
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2003
Persistent link: https://www.econbiz.de/10001751596
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