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~language:"eng"
~source:"econis"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
72,339
Konsumentenverhalten
72,339
Kundenzufriedenheit
12,569
Beziehungsmarketing
10,286
Relationship marketing
10,284
Theory
8,202
Theorie
8,201
Dienstleistungsqualität
7,518
Service quality
7,518
Brand management
7,079
Markenführung
7,079
Markenimage
6,414
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6,410
USA
5,650
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5,570
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5,373
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5,372
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4,585
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4,585
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4,310
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4,299
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4,006
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3,993
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3,985
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3,963
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3,889
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3,889
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3,515
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3,492
Werbewirkung
3,319
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3,316
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3,315
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3,270
Private consumption
3,012
Privater Konsum
3,012
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2,784
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2,784
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2,762
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2,210
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Han, Heesup
66
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
27
Aksoy, Lerzan
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Homburg, Christian
22
Söderlund, Magnus
22
Jang, Soocheong
21
Bilgihan, Anil
20
Keiningham, Timothy
20
Shahin, Arash
20
Sharma, Piyush
20
Lee, Choong-Ki
19
Ringle, Christian M.
19
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Su, LuJun
16
Verhoef, Peter C.
16
Yi, Youjae
16
Gustafsson, Anders
15
McColl-Kennedy, Janet R.
15
Wieseke, Jan
15
Amin, Muslim
14
Assaker, Guy
14
Collier, Joel E.
14
Evanschitzky, Heiner
14
Grégoire, Yany
14
Guchait, Priyanko
14
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National Bureau of Economic Research
7
Erasmus Research Institute of Management
4
IGI Global
3
RWTH Aachen
3
Springer Fachmedien Wiesbaden
3
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Ekonomiska forskningsinstitutet <Stockholm>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
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Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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ICServ <5., 2017, Wien>
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Organisation for Economic Co-operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Society for Consumer Psychology
1
Springer International Publishing
1
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Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
USB Cologne (EcoSocSci)
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41
Analyzing service failures when shopping for supplements online among college students
Uitz, Thomas O.
;
Jančíková, Eva
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 17-30
Persistent link: https://www.econbiz.de/10013502509
Saved in:
42
How effective complaint management affects customer retention : the case of group-buying site grouper.mk
Angelovska, Nina
;
Josimovski, Sasho
;
Pulevska …
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 151-166
Persistent link: https://www.econbiz.de/10013502522
Saved in:
43
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
44
The effect of service failure on customer loyalty through customer forgiveness and service recovery as mediation variables : a study on go-car in Surabaya
Laili, Ivatul
;
Sumiati
;
Sudjatno
-
2022
Persistent link: https://www.econbiz.de/10013397528
Saved in:
45
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
46
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
47
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
48
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
49
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
50
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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