Khanlari, Amir (ed.) - 2015
-- Adoption of Facebook for customer relationship management for SMEs: exploring the underlying motivations / Babak Abedin … -- Electronic customer relationship management (E-CRM) practices of micro, small, and medium scale enterprises in Ghana / Rebecca … tool / Molood Arman, Hassan Hajipoor, Babak Sohrabi -- Social media, customer relationship management, and consumers …