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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
887
Service management
872
Dienstleistungsqualität
214
Service quality
212
Dienstleistungssektor
183
Service industry
173
Beziehungsmarketing
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Dienstleistung
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85
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Business process management
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47
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46
Qualitätsmanagement
40
Dienstleistungsinnovation
38
Quality management
38
Bundling strategy
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Leistungsbündel
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36
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Bruhn, Manfred
7
Edvardsson, Bo
7
Gebauer, Heiko
7
Johnston, Robert
7
Angelis, Jannis
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Parry, Glenn
6
Spohrer, James C.
6
Clark, Graham
5
Fitzsimmons, Mona J.
5
Grönroos, Christian
5
Harvey, Jean
5
Jääskeläinen, Aki
5
Kowalkowski, Christian
5
Laihonen, Harri
5
Macintyre, Mairi
5
Svensson, Göran
5
Aflaki, Sam
4
Baglieri, Enzo
4
Bryson, John R.
4
Chase, Richard B.
4
Fisk, Raymond P.
4
Kieliszewski, Cheryl A.
4
Kwan, Stephen K.
4
Maglio, Paul P.
4
Mattila, Anna S.
4
Nicholls, Richard
4
Popescu, Ioana
4
Snene, Mehdi
4
Subramony, Mahesh
4
Verma, Rohit
4
Viitamo, Esa
4
Weed, Mike
4
Altinay, Levent
3
Batt, Rosemary L.
3
Bowen, David E.
3
Brotherton, Bob
3
Cheng, T. C. E.
3
Christen, Elisabeth
3
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IGI Global
3
Springer Fachmedien Wiesbaden
2
Association of European Chambers of Commerce and Industry
1
Association of University Programs in Health Administration
1
Capgemini S.A., Paris
1
Center for Economic Research <Tilburg>
1
ICServ <5., 2017, Wien>
1
IESS <1., 2010, Genf>
1
IESS <3., 2012, Genf>
1
IESS <4, 2013, Porto>
1
IESS <5., 2014, Genf>
1
Institut für Wirtschaftsinformatik <Sankt Gallen>
1
International Conference on Logistics, Informatics and Service Science <2, 2012, Peking>
1
International Conference on Services Management <North Cyprus)>
1
International Institute for Industrial Environmental Economics
1
Maastricht Research School of Economics of Technology and Organizations
1
Palgrave Macmillan <Firma>
1
Peter Lang GmbH
1
QUIS <11, 2009, Wolfsburg>
1
Society of Service Science
1
Springer International Publishing
1
Springer Science + Business Media LLC
1
Technische Universität Braunschweig
1
The Wharton Financial Institutions Center
1
University of Michigan / Business School
1
Universität St. Gallen / Institut für Versicherungswirtschaft
1
Universität Ulm
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
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Journal of service management
32
International journal of hospitality management
29
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
International journal of services and operations management
13
Competition in higher education branding and marketing : national and global perspectives
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
9
International journal of services technology and management
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Journal of business research : JBR
7
Handbook of service science ; [Vol. 1]
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Manufacturing & service operations management : M & SOM
6
Cornell hospitality quarterly : CQ
5
Faculty & research / Insead : working paper series
5
Information systems and e-business management : ISeB
5
Information systems management
5
International journal of services, economics and management
5
Public management review
5
Service design and delivery
5
The journal of business & industrial marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European management journal
4
Journal of service theory and practice : JSTP
4
Lecture notes in business information processing : LNBIP
4
Management decision : MD
4
Operations management research : OMR ; advancing practice through theory
4
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Source
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ECONIS (ZBW)
873
OLC EcoSci
9
EconStor
2
ArchiDok
2
USB Cologne (business full texts)
1
USB Cologne (EcoSocSci)
1
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71
Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
Saved in:
72
Managing eperiential co-creations in cooperative networks : learnings from tourism
Bieger, Thomas
;
Laesser, Christian
- In:
Die Unternehmung : Swiss journal of business research …
75
(
2021
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012522536
Saved in:
73
Business process management heuristics in IT service management : a case study for incident management
Pereira, Rúben
;
Vasconcelos, José Braga de
;
Rocha, Álvaro
- In:
Computational & mathematical organization theory
27
(
2021
)
3
,
pp. 264-301
Persistent link: https://www.econbiz.de/10012614864
Saved in:
74
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
75
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
76
The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department
Meng, Lesley
;
Batt, Robert J.
;
Terwiesch, Christian
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 819-834
Persistent link: https://www.econbiz.de/10012626800
Saved in:
77
A systematic analysis of defects, incidents, tickets and service effort estimation
Christa, Sharon
;
Suma, V.
- In:
International journal of intelligent enterprise
8
(
2021
)
4
,
pp. 377-396
Persistent link: https://www.econbiz.de/10012670434
Saved in:
78
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
79
International services : the interface between service characteristics, policy, and institutions
Brandl, Kristin
;
Ørberg Jensen, Peter D.
;
Jones, Andrew
; …
- In:
The multiple dimensions of institutional complexity in …
,
(pp. 299-310)
.
2021
Persistent link: https://www.econbiz.de/10012588979
Saved in:
80
A commentary on "the role of services in the future"
Cronin, J. J.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10012483498
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