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~person:"Abolfazl Amanollah Nejad Kalkhouran"
~person:"Edvardsson, Bo"
~person:"Huang, Leelien Ken"
~subject:"Customer service"
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Managing service quality : MSQ ; an international journal
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Service business development in small and medium capital goods manufacturing companies
Gebauer, Heiko
;
Paiola, Marco
;
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 123-139
Persistent link: https://www.econbiz.de/10003964459
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