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~person:"Agnihotri, Raj"
~person:"Mattila, Anna S."
~subject:"Relationship marketing"
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| 3 applied filters
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Relationship marketing
Beziehungsmarketing
62
Consumer behaviour
58
Konsumentenverhalten
58
Customer satisfaction
37
Kundenzufriedenheit
37
Dienstleistungsqualität
31
Salespeople
31
Service quality
31
Verkaufspersonal
31
Beschwerdemanagement
24
Complaint management
24
Corporate Social Responsibility
21
Corporate social responsibility
21
Selling
21
Verkauf
21
Social Web
17
Social web
17
Gastronomie
15
Restaurant industry
15
Hotel industry
14
Hotellerie
14
USA
14
United States
14
Emotion
13
Lieferantenmanagement
13
Supplier relationship management
13
B-to-B-Marketing
11
Business-to-business marketing
11
Customer service
11
Kundenservice
11
Marketing management
11
Marketingmanagement
11
Sales performance
8
Firm performance
7
Internet marketing
7
Kundenbindungsprogramm
7
Loyalty program
7
Online-Marketing
7
Unternehmenserfolg
7
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Undetermined
31
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1
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Article
61
Book / Working Paper
1
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Article in journal
60
Aufsatz in Zeitschrift
60
Aufsatz im Buch
1
Book section
1
Lehrbuch
1
Textbook
1
Language
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English
62
Author
All
Agnihotri, Raj
Mattila, Anna S.
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
80
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
53
Herrmann, Andreas
49
Bauer, Hans H.
46
Hollebeek, Linda D.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Gil Saura, Irene
37
Hippner, Hajo
34
Smith, Alan D.
33
Stock-Homburg, Ruth
33
Wilde, Klaus D.
33
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Mittal, Vikas
31
Thaichon, Park
31
Helmke, Stefan
30
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Svensson, Göran
30
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Loureiro, Sandra Maria Correia
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Eggert, Andreas
27
Grewal, Dhruv
27
Sheth, Jagdish N.
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
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Published in...
All
International journal of hospitality management
9
Journal of business research : JBR
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
The journal of services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of service research
3
The journal of personal selling & sales management : JPSSM
3
The marketing review
3
Cornell hospitality quarterly : CQ
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Decision sciences
1
European journal of marketing
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of business logistics
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of personal selling & sales management
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
The journal of business & industrial marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
62
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1
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10
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62
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1
Utilizing social media in a supply chain B2B setting : a knowledge perspective
Agnihotri, Raj
;
Kalra, Ashish
;
Chen, Haozhe
;
Daugherty, …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 189-208
Persistent link: https://www.econbiz.de/10013347428
Saved in:
2
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
3
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
4
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
5
Collaborative communication between sales and logistics and its impact on business process effectiveness : a theoretical approach
Gabler, Colin B.
;
Agnihotri, Raj
;
Moberg, Chris R.
- In:
Journal of marketing channels : ... distribution …
21
(
2014
)
4
,
pp. 242-253
Persistent link: https://www.econbiz.de/10010463616
Saved in:
6
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
7
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
Saved in:
8
Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Chaker, Nawar N.
;
Nowlin, Edward L.
;
Pivonka, Maxwell T.
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 127-144
Persistent link: https://www.econbiz.de/10013206400
Saved in:
9
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
10
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
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